Senior Analyst - MyChart - Information Technology EHR

About the Role

The Senior Analyst Information Technology Epic provides intricate tactical and operational support for the implementation of Enterprise Clinical IT systems. This role assists and facilitates the design, implementation, optimization, change management, and issue resolution related to the enterprise system and the clinical and business workflows it supports.

Responsibilities

• Supports the relevant departmental environment including all applications and operational interfaces.
• Performs intermediate problem analysis and troubleshooting; maintains appropriate documentation and escalates complex issues in a timely manner.
• Provides intermediate programming and analytical support for departmental systems, subsystems, and related software products to support clinical and operational clients.
• Updates and maintains project plans, design, and installation/support documentation.
• Creates or modifies change management procedures per departmental standards as necessary.
• Designs, configures, and installs new programs, modifications, or enhancements to existing systems; analyzes impact on production systems.
• Develops test plans, test data, and testing schedules; conducts unit and system tests to verify software solutions.
• Participates in functional and integrated testing of software upgrades, enhancements, service packs, and hotfixes.
• Analyzes business and user needs, documents requirements, and revises existing system logic as necessary.
• Trains end users in the use of equipment and software.
• Works across multiple phases of systems and applications analysis, considering business implications of technology.
• Provides support during non-working hours to ensure 24/7 operation of production systems.
• Researches, plans, and designs interfaces between systems to support clinical and business needs.
• Develops, tests, documents, and implements changes and enhancements to existing interfaces, support scripts, or interface engine environment.
• Provides business-related and technical design guidance to other IS staff; offers technical assistance to team members.
• Creates and maintains accurate and current documentation for supported applications; participates in the maintenance of training materials.
• Assists with go-live and support schedules, coordinates field support activities, and provides rollout support for new applications and modules.
• Maintains a favorable work environment for team members and clients.
• Responsible for IS change control standards and procedures, including successful release and communication of go-lives.
• Provides status reports and insights to departmental leadership in ad-hoc and weekly meetings.
• Represents the department in user meetings and performs project management duties as needed.
• Collaborates with other departments to understand their needs.
• Performs other job-related duties as assigned.

Requirements

• Bachelor’s Degree or equivalent experience.
• Epic Module Certification obtained within six months of employment.
• Five to seven or more years of previous work-related experience.

Preferred Qualifications

• Degree or major in Computer Science.
• Epic Certification.
• ITIL Certification.
• PMP Certification.
• NYS Clinical licensure (Medical, Nursing, Pharmacy, or other relevant allied health professional).

Benefits

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life, including:

• Competitive base pay with recognition for experience, education, and licensure.
• Countless opportunities for personal and professional growth.
• Dynamic work environment that embraces every person.

Pay

Salary Range: $87,500–$130,000/Annual

Schedule

This role requires on-site presence with variable hours, including support during non-working hours to ensure 24/7 operation of production systems. All employees should live within a commutable distance to NYP.