Senior EHR Support Analyst

To Qualify

• Cerner EHR build experience required
• Local to Asheville, NC market required

Job Summary And Qualifications

The Senior EHR Support Specialist supports multiple facilities for a broad set of clinical applications or a module for a market. Key responsibilities include:

• Facilitating clinical IT activities
• Providing second level support
• Leading new module/application testing and implementation
• Facilitating and managing maintenance of application dictionaries
• Customizing based on division policies and procedures
• Training and best practices for supported applications or module
• Supporting multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications
• Working with the Division Clinical EHR Support Specialist Team to develop training materials, assist with training, and implement division standardization, utilization, integration and optimization plans for clinical applications
• Supporting multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications
• Leading and facilitating multiple facility core clinical systems team on clinical IT activities
• Providing second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; providing status on user issues
• Working with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Serving as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products
• Providing on-call assistance as needed
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility
• Facilitates and manages maintenance of multiple facilities specific dictionaries
• Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications
• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities
• May develop clinical application reports as needed
• Performs quality audits and tracks metrics related to clinical application use
• Participates in meetings as a member of facility clinical leadership for supported facilities
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

Knowledge, Skills & Abilities

• Understanding of clinical operations and application support processes and workflow
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Advanced computer skills
• Understanding of reporting tools functionality and capabilities

Qualifications

• Education: Bachelor's degree preferred
• Experience: Three to five years’ experience in clinical application support or related clinical work experience
• Certification/License: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired.