Senior EHR Support Analyst

Job Summary and Qualifications

The Senior EHR Support Analyst supports multiple facilities for a broad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation.

General Responsibilities

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
• Leads and facilitates multiple facility core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and services resources and the enterprise ServiceDesk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed. Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of multiple facilities specific dictionaries.
• Provides input to customize based on division policies and procedures, training, and best practices for use within multiple facilities.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications.
• Captures facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership for supported facilities.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participate in special projects as needed and performs other duties as assigned.

Knowledge, Skills & Abilities

• Understanding of clinical operations and application support processes and workflow.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.

Required Education and Experience

• Bachelor's degree preferred.
• Five years’ experience in clinical application support or related clinical work experience.

Preferred Qualifications

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training.

Benefits

Los Robles Regional Medical Center offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.

Note

Eligibility for benefits may vary by location. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that invests in you! We are reviewing applications for our Senior EHR Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.