Senior Analyst, Contingent Workforce Operations

Responsibilities

• Serve as a trusted resource for hiring managers, suppliers, and internal stakeholders by providing support and guidance on contingent workforce processes.
• Manage day-to-day inquiries, support requests, and operational issues while ensuring timely follow-up and resolution.
• Support training activities, office hours, and program communications to promote a positive stakeholder experience.
• Escalate complex issues, risks, or exceptions to program leadership as appropriate.
• Coordinate onboarding, offboarding, extensions, and worker status changes to ensure a seamless worker experience.
• Partner with hiring managers, suppliers, HR, IT, and Enterprise Applications to facilitate timely completion of lifecycle activities.
• Maintain accurate worker records and workforce data across applicable systems and tools.
• Coordinate user access requests, updates, and deactivations to support workforce governance and security requirements.
• Maintain workforce trackers, operational records, and program documentation to support visibility and reporting needs.
• Help ensure data quality and consistency across contingent workforce platforms and processes.
• Partner with Finance and Accounts Payable teams to support invoice processing, funding validation, and financial tracking activities.
• Research and resolve invoice discrepancies while coordinating corrective actions with relevant stakeholders.
• Monitor invoice exceptions and support timely issue resolution to maintain efficient program operations.
• Maintain standard operating procedures, training materials, audit documentation, and process guides.
• Support compliance reviews, audits, internal controls, and governance activities.
• Identify opportunities to improve workflows, strengthen controls, and enhance the overall effectiveness of the contingent workforce program.
• Build strong working relationships with suppliers and managed service partners.
• Review workforce-related documentation, contracts, work orders, and statements of work for completeness and accuracy.
• Care for administrative follow-up activities and ensure documentation requirements are met.
• Develop and maintain operational reports, dashboards, and workforce metrics that support program visibility and decision-making.
• Monitor key trends related to onboarding, offboarding, worker tenure, invoicing, compliance, and workforce data quality.
• Help identify risks, inconsistencies, and improvement opportunities using workforce data and operational insights.
• Support audits, reconciliations, and governance reviews.

Requirements

• Associate Degree or equivalent experience required.
• Bachelor’s degree in Business, Supply Chain, Finance, Human Resources, Information Systems, or a related field preferred.
• Relevant experience may be considered in lieu of a degree.
• 2+ years of experience in contingent workforce administration, procurement operations, HR operations, vendor management, workforce program support, finance operations, or a related business operations function.
• Experience supporting enterprise technology platforms, vendor management systems (VMS), ticketing systems, reporting tools, access management tools, procurement systems, or contract management solutions preferred.
• Experience coordinating onboarding and offboarding activities, maintaining operational documentation, managing data quality, supporting supplier communications, and resolving operational issues preferred.
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
• Working knowledge of contingent workforce operations, procurement processes, vendor management, workforce administration, HR operations, or related functions.
• Experience maintaining operational documentation, process workflows, audit records, and program reporting.
• Ability to analyze data, identify discrepancies, and support continuous process improvement initiatives.
• Strong written and verbal communication skills with the ability to collaborate effectively across multiple stakeholder groups.
• Proficiency with Microsoft Excel, PowerPoint, Outlook, and Word.
• Ability to build effective working relationships with Procurement, HR, Finance, IT, suppliers, MSP partners, and business stakeholders.

Qualifications

• Decision Authority: Owns the day-to-day coordination, administration, reporting, and operational execution of the contingent workforce program.
• Strategic, commercial, policy, supplier governance, and budgetary decisions remain the responsibility of program leadership.
• Travel: 0-5% travel may be required for training, workshops, supplier meetings, or program support activities.

Benefits

At Inspire, we believe in creating a supportive and inclusive workplace where everyone can thrive. We offer competitive compensation, comprehensive benefits, and a range of perks to help you achieve your goals and enjoy your time at work.

Pay

The salary range for this position is $60,000 - $80,000 annually, depending on experience and qualifications.

Schedule

This role is typically full-time, with occasional evening and weekend work as needed.