Senior Analyst, Casino Marketing Technical Operations

About the role

The Senior Analyst, Casino Marketing (Technical Focus) supports and maintains highly complex casino marketing systems and processes that directly impact onboard guest offers, operational execution, and revenue performance. This role serves as a technical liaison between Casino Marketing, IT, Data Warehouse, Business Intelligence, and shipboard stakeholders, ensuring the accuracy, reliability, and continuous optimization of critical end-to-end processes.

Responsibilities

• Owns and supports complex casino marketing processes and systems, ensuring successful execution from upstream data inputs through downstream shipboard and partner outputs. Responsibilities include reviewing, validating, and maintaining SAS programs, SQL logic, data feeds, and related dependencies that power offer generation, guest segmentation, and operational delivery. Provides analytical support related to casino guest performance, campaign execution, and operational trends as needed to inform decision-making.
• Acts as a primary technical point of contact between Casino Marketing and internal technology partners, including IT, Data Warehouse (DWH), Business Intelligence (BI), and shipboard technology teams. Translates business objectives into clear technical requirements, participates in design discussions, and ensures implementations align with operational and data standards. Communicates technical concepts, dependencies, and risks clearly to non-technical stakeholders.
• Investigates, troubleshoots, and resolves system and data issues impacting casino marketing operations. Reads and analyzes complex code bases, job dependencies, logs, and data tables to identify root causes and coordinate resolution. Performs user acceptance testing (UAT), validates fixes, and ensures system stability post-deployment.
• Reviews existing casino marketing processes to identify inefficiencies, risks, and opportunities for optimization. Partners with IT to improve automation, streamline workflows, reduce manual intervention, and enhance the reliability of recurring jobs and data transfers across shoreside and shipboard environments.
• Creates and maintains process documentation, data flow diagrams, and technical references to support knowledge transfer and continuity.

Requirements

• Business Administration, Analytics, Information Systems, Computer Science, Statistics, Engineering, or a related quantitative or technical field is required. Master’s degree in Analytics, Information Systems, Business, or a related technical field preferred.
• Advanced proficiency in SAS and SQL, with the ability to read, debug, and modify existing code required. Experience working with complex data pipelines, batch processes, and enterprise data warehouse environments is required. Familiarity with shell scripting, file transfer mechanisms (e.g., MFT/SFTP), and job scheduling is strongly preferred.
• 5+ years of experience supporting complex analytical or operational systems, preferably in a highly technical or data-driven environment. Demonstrated ability to quickly learn and support legacy systems and undocumented processes.

Benefits

• Health Benefits: cost-effective medical, dental, and vision plans, Employee Assistance Program, and mental health resources.
• Financial Benefits: 401(k) plan with company match, Employee Stock Purchase Plan.
• Paid Time Off: 8 company-wide holidays, 2 additional floating holidays, 14-19 days of vacation time, 80 hours of sick time per year.
• Other Benefits: complimentary stand-by cruises, employee discounts, personal and professional learning and development resources, including tuition reimbursement.

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.