Senior Coordinator - Casino Operations

Position

This role sits at the center of everything that keeps our casino running. When something goes wrong across operations, compliance, or a third-party platform, this is the person who owns it through to resolution.

Day to day

• Investigate and resolve escalated casino incidents, managing issues from triage through resolution
• Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed
• Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements
• Use AI and scripting to automate repetitive tasks and improve team efficiency
• Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders
• Create and maintain internal tools, runbooks, and documentation to support consistent operations
• Contribute to and improve the team's knowledge base, enabling faster and more effective problem-solving

Qualifications

• Experience in iGaming, casino operations, live operations, or another compliance-heavy industry
• A track record of managing complex incidents across multiple teams and vendors, keeping things organized under pressure
• Some hands-on experience with scripting or automation, Python, SQL, or similar; deep expertise isn’t required but a genuine comfort level with technical tools is
• Genuine interest in applying AI tools to operational and compliance problems
• Familiarity with Atlassian Jira and Confluence for issue tracking and documentation

What’s in it for you?

• Competitive pay and benefits
• Flexible vacation allowance
• A hybrid / remote working environment
• Roster of Uniques
• Startup culture backed by a secure, global brand
• Equal opportunity employer