CASINO OPERATIONS SUPERVISOR

Responsibilities

• Verifies and authorizes jackpot payouts.
• Supports and assists slot attendants and dealers on the casino floor.
• General monitoring of job performance of slot service specialists.
• Covers shifts for shift managers as needed.
• Aids casino patrons with general questions concerning the casino.
• Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games.
• Informs and communicates all pertinent information to the Casino Manager.
• Observes, verifies and supervises payout transactions relative to Slots/and or Table Games.
• Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions.
• Completes daily personnel assignments and re-assigns personnel based on business volumes, including but not limited to Early Outs and the opening and closing of games.
• Communicates interdepartmentally on an ongoing basis with departments such as Marketing, Security and Surveillance.

Requirements

• Two or more years’ experience in a casino environment in slots, table games, or slot performance.
• Proficient computer skills including Microsoft Office software (Word, Excel and Outlook).
• Excellent organizational and communication skills.
• Ability to write reports, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Qualifications

• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Skills

• Customer Service
• Leadership
• Problem Solving
• Communication
• Organizational Skills

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting Salary: $26.00

Schedule

Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.