CASINO OPERATIONS SUPERVISOR

About the role

At PENN Entertainment, you'll be part of an exciting, fast-paced industry where days and nights are driven by enthusiasm for helping people find and have more fun. The company cares about career growth and provides support to expand possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is one component of a competitive Total Rewards package that includes wellness programs designed to support team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with length of employment.

Responsibilities

• Verifies and authorizes jackpot payouts.
• Supports and assists slot attendants and dealers on the casino floor.
• Monitors job performance of slot service specialists.
• Covers shifts for shift managers as needed.
• Assists casino patrons with general questions concerning the casino.
• Responsible for all activity that transpires on the casino floor relative to Slots and/or Table Games.
• Informs and communicates all pertinent information to the Casino Manager.
• Observes, verifies and supervises payout transactions relative to Slots and/or Table Games.
• Oversees all significant monetary exchanges to ensure prompt and accurate execution of transactions.
• Completes daily personnel assignments and re-assigns personnel based on business volumes, including early outs and the opening and closing of games.
• Communicates interdepartmentally on an ongoing basis with departments such as Marketing, Security and Surveillance.
• Completes performance appraisals for direct reports, providing clear direction to meet departmental standards and achieve both departmental and company goals.
• Adheres to all departmental and company policies and procedures.
• Responsible for key control and associated documentation.
• Responsible for training and communicating all procedural changes, modifications, and new policies governing games added to the casino floor.
• Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.

Requirements

• Two or more years' experience in a casino environment in slots, table games, or slot performance.
• Proficient computer skills including Microsoft Office software (Word, Excel and Outlook).
• Excellent organizational and communication skills.
• Ability to write reports and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback regarding performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Benefits

• Wellness programs supporting financial, physical, and mental well-being
• Day-one medical coverage (may vary by position)
• 401(k) matching (may vary by position)
• Annual performance bonus (may vary by position)
• Paid time off earned according to local policy, increasing with length of employment

Pay

Starting at $26.00 based on experience.

Schedule

Flexible schedule required, including nights, weekends, holidays, and fluctuating days off. Must be able to work all shifts as business needs dictate.