Casino Service Supervisor

Initial Placement & Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Essential Responsibilities

• Completes daily checklists, reconciles payroll punch detail, completes all personnel paperwork as needed, and completes scheduling
• Maintains attendance records to ensure compliance with Lost Time Policy
• Maintains special event reservation system by monitoring reservations requests, obtaining authorization, and inputting reservations
• Coordinates with Receiving on shipments and inventory
• Oversees Marketing promotions and events
• Counts and verifies team member’s banks (Retail)
• Completes team member observation worksheets and gives immediate feedback
• Maintains inventory of supplies, forms, promotional items, and retail inventory
• Maintains Comment Cards and Brochure inventory
• Manages duplicate account combination, link, and unlink process
• Supervises entry issuance for cash giveaway sweepstakes
• Maintains special event count sheets
• Inputs special events into the casino system for analysis
• Captures and communicates capacity numbers to Casino Shift Managers and Security Control
• Completes Daily Casino Guest Report and communicates information to required departments
• Communicates current and future casino promotions to team members and guests
• Captures and coordinates Monthly Marketing Calendars between Casino Hosts and Casino Services

Qualification Requirements

• Must be 18 years of age
• College degree or equivalent work experience related to supervision or business
• Ability to read, comprehend, and interpret written and/or oral instructions
• Ability to communicate with internal and/or external guests