Senior Alternative Models Operations Manager

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. We strive to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and our Market Access customers.

About the role

Responsible for managing day-to-day operations of pharmacy programs. This individual will drive new initiatives to ensure these programs provide best-in-class support while staying on budget and continuously evaluating approaches for efficiencies. Develops and reports insightful metrics to assess operational performance and maintain high-level collaboration with field-based teams, Brand Marketing, Training, Commercial Insights and Analytics, Managed Markets, Legal, Compliance, and Finance. This position has high exposure to senior management and requires a highly motivated individual who can work cross-functionally and independently.

Relationships

• Reports to the Director, Alternative Models Operations.
• Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory.
• Other internal relationships include Public Affairs, Government Affairs, and US Corporate Giving & Social Impact.
• External relationships include patient/caregiver consultants, key opinion leaders (KOLs), professional organizations, customers, and patient support service providers.

Responsibilities

• Develop, design, and implement pharmacy capabilities and ongoing management of pharmacy programs to support inline and future launch products, including supervising vendors related to pharmacy support programs.
• Partner with existing patient support program leads, focusing on operational excellence in support of patient needs.
• Develop performance dashboards and interpret data to assess market access trends, hub program utilization, and performance against defined KPIs.
• Understand the relevant competitive environment and their pharmacy and access strategies.
• Collaborate cross-functionally within the commercial organization to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands.
• Champion an integrated approach across teams to provide a best-in-class service offering to internal and external customers.
• Build and maintain trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes.
• Enhance the customer experience via benchmarking, customer feedback, auditing, and active call monitoring.
• Ensure strong collaboration with relevant cross-functional stakeholders.
• Develop and maintain SOPs and business rules related to US patient support, including program SOPs, exceptions processes, workflows, scripting, training, and reports.
• Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.
• Drive development of company-wide processes and guidelines to support customer-focused objectives.
• Develop communications and engagement strategies for internal audiences and key external customers.
• Deliver periodic updates on programs during POAs and other appropriate meetings.
• Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics, negotiating and executing contracts/SOWs and budgets.

Requirements

• Bachelor’s degree from an accredited institution or equivalent is required.
• Experience with patient support hubs, pharmacies, and/or healthcare institutions preferred.
• A minimum of seven (7) years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting.
• OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry.
• Ability to translate strategies into measurable programs that have high ROI.
• Agency/Vendor management experience required.
• Ability to lead and collaborate on cross-functional teams required.
• Anticipates problems and roadblocks to avoid crisis management.
• Proven track record of developing accurate short- and long-term business plans, results, and follow-up.
• Solid understanding of the pharmaceutical marketplace including legal, medical, regulatory, and clinical processes.
• Project Management and Quantitative analysis skills.
• Intermediate proficiency in Windows, MS Word, PowerPoint, and Excel required.
• 10-20% overnight travel required.

Pay

The base compensation range for this position is $120,000 to $222,500. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.

Benefits

• Long-term incentive compensation and/or company vehicles depending on the position’s level or other company factors.
• Medical, dental, and vision coverage.
• Life insurance and disability insurance.
• 401(k) savings plan.
• Flexible spending accounts.
• Employee assistance program.
• Tuition reimbursement program.
• Voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance, and auto/home insurance.
• Time off pursuant to the company’s sick time policy, flexible vacation policy, and parental leave policy.