Associate Alternative Models Operations Director

About the role

The Position:

Responsible for providing tactical leadership and direction for pharmacy operations within the enterprise patient support ecosystem. Sets strategic priorities, oversees the development of long-term operational plans and ensures strong alignment with business objectives across Patient Support, Marketing, Market Access, and Field teams. Serves as a strategic advisor to senior leadership, identifying emerging opportunities, shaping pharmacy capabilities, and driving enterprise-wide improvements that enhance patient experience, operational effectiveness, and organizational scalability.

Relationships

• Reports to the Director, Alt Models Ops.
• Provides strategic advisement to senior leadership on pharmacy program direction, future capabilities, and investment needs.
• Influences senior stakeholders across Commercial, Legal, Compliance, Market Access and Finance to drive alignment and decision-making.
• Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory.
• Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact.
• External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

• Develop, design, and implement both short and long-term pharmacy strategies and capabilities, oversees implementation and ongoing management of pharmacy programs.
• Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs.
• Sets departmental strategic priorities and operational objectives, ensuring alignment with enterprise pharmacy support goals.
• Develops multi-year capability roadmaps to enhance program scalability and patient experience.
• Develops performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs.
• Champions innovation by evaluating new technology platforms, operating models, and service enhancements.
• Understand relevant competitive environment and understand their pharmacy and access strategies.
• Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands.
• Demonstrates strong ownership of complex programs while driving innovative, sustainable solutions that require cross functional collaboration and enterprise wide alignment across NNIB.
• Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes.
• Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring.
• Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget.
• Drive development of company-wide processes and guidelines to support customer-focused objectives.
• Responsible for developing communications and engagement strategies for internal audiences and key external customers.
• Deliver periodic updates on programs to organization during POAs and other appropriate meetings.
• Define frameworks for vendor governance, contractual strategy, and performance accountability.

Qualifications

• Bachelor's degree from an accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred.
• A minimum of Bachelor's degree and 9+ years of experience or Master's degree and 7+ years of experience or PharmD and 5+ years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry.
• Experience leading senior professionals or cross-functional teams.
• Proven track record of setting departmental plans, priorities, and long-term strategic direction.
• Ability to translate strategies into measurable programs that have high ROI.
• Agency/Vendor management experience required.
• Ability to lead and collaborate on cross-functional teams required.
• Anticipates problems and roadblocks to avoid crisis management.
• Proven track record of developing accurate short and long term business plans, results and follow up.
• Solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes.
• Develops accurate short and long term plans, forecasting, and business analysis.
• Project Management and Quantitative analysis skills.
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required.