Associate Operations Director

Responsibilities

• Facilitate high-quality expansion within market
• Oversee the launch of new offices by providing direct oversight, training local management and staff to be highly competent in their roles, and leading external outreach, as deemed necessary.
• Successfully assist the Operations Director and Operations Supervisors in new office openings.
• Aid the Operations Director in facilitating weekly communication about openings and office closures/relocations.
• Collaborate with all state leadership in service of achieving high quality growth and retention with integrity.
• Support the Operations Director and Operations Supervisors in cultivating a positive team environment where our mission and values come to life.
• Support Operational Supervisors when troubleshooting day-to-day operational challenges to maximize leadership efforts.
• Manage and ensure reporting and Action Lists are completed timely.
• Assist with quarterly walkthroughs, as needed, and monitor Health & Safety worksheets for timely completion.
• Provide operational and administrative leadership for up to 8-10 Operations Supervisors, including support for professional development and growth, employee relations, and performance improvement.
• Deliver structured and effective onboarding for new Operations Supervisors that both conveys technical knowledge and imparts culture.
• Assist Operations Supervisors in recruiting “A players” into every role, based on a deep understanding of the target profile and our values/culture.
• Project Management: Assist with special projects by providing project management as requested to complete a variety of organizational tasks. Help execute new initiatives and evaluate/iterate/improve those initiatives in partnership with the Operations Director.

Qualifications

• Demonstrated experience managing in a multi-site/state environment
• Strong software application skills including Microsoft Suite and/or G-Suite (Google)
• A strong collaborator: Engage and interact with disparate parts of the organization to achieve common goals. Build relationships and enjoy working with others.
• Able to think out of the box: Shift the frame from status-quo to innovative solutions. Think differently, unconventionally, or from a new perspective.
• A great communicator: Clear, confident, and culturally sensitive in communication style. Organize and synthesize data in a digestible manner.
• Exceptional organizational skills: Manage large quantities of data and organize and synthesize data in a digestible manner. Have a strong bias towards action and results.
• Flexible: Juggle multiple priorities, thrive in high-stress, fast-paced situations, and handle ambiguity and rapid change.
• Exceptional and versatile problem-solving abilities: Walk through walls to get something done. Thrive in high-stress, fast-paced situations.
• Passionate about our mission: Care deeply about our mission; be entrepreneurial, flexible, and team-oriented; have deep respect for the people we serve; have unquestionable ethics.
• Ability to use discretion and work independently under general supervision.
• Ability to understand and adhere to the Professional Code of Conduct.