Associate Operations Director

We need to output only HTML fragment, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key sections: - About the role: The first paragraph(s) describing role: "Become a part of our caring community The Associate Operations Director (AOD) leads Senior Focused Primary Care clinical operations in a multi-physician office or clinical group typically overseeing 5-10 centers within a market. They ensure the smooth operation and performance of centers within their assigned accountability, handling a range of administrative, operational, growth, and leadership tasks. This role requires a strategic mindset, financial acumen, relationship building proficiencies, strong organizational skills, communication competencies, and a passion for patient care. The AOD develops and implements staffing plans, oversees change, ensures adherence to policies, and procedures, and collaborates with their clinical dyad partner to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, optimal patient scheduling, financial management, patient engagement, recruiting/hiring, and employee and patient retention. Responsibilities include resolving complex technical and operational issues and overseeing multiple managers/supervisors or specialized professionals. Specific duties may vary by market or center, as determined by local leadership." That's about the role. - Responsibilities: The "Key Responsibilities" section with bullet points. Many bullet points. - Requirements: "Required Qualifications" section. - Qualifications: "Preferred Qualifications" maybe. - Skills: Could be extracted from required qualifications: interpersonal skills, etc. But we can combine. - Benefits: "Description Of Benefits" section. - Pay: "Scheduled Weekly Hours 40 Pay Range ..." includes pay range and bonus. - Schedule: "Scheduled Weekly Hours 40" maybe schedule. We need to avoid filler like "commensurate with experience". Not present. We must not include Job ID etc. We must not include boilerplate like Equal Opportunity Employer, About Us, etc. Remove those. We need to preserve all substantive info: So we need to keep details about responsibilities, required qualifications, preferred qualifications, benefits, pay, schedule. We need to format as

headings, then content: either

for prose,

• for lists. We need to decide which sections to include. Let's extract. **About the role**: The initial paragraph(s) before "Key Responsibilities". We'll combine into a paragraph. **Responsibilities**: The bullet list under "Key Responsibilities". There are many bullet points; we need to keep them as list items. **Requirements**: The "Required Qualifications" bullet list. **Qualifications**: The "Preferred Qualifications" bullet list. **Skills**: Could be derived from required qualifications: "Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff." Also "Demonstrated interpersonal skills..." duplicate. Also "Strong understanding of healthcare regulations, compliance, and managed care." "Skilled in EMR systems, DataHub, NPS, and other relevant software tools." "Current CPR certification" etc. But we could put skills as a separate section if there is content. However we might combine skills into Requirements or Qualifications. The instruction says we can have Skills section if there is real specific content. We have some skill statements. Could create a Skills section listing those. But we must avoid duplication. Might be okay to have Skills section summarizing skill requirements. **Benefits**: The "Description Of Benefits" paragraph. **Pay**: The pay range and bonus info. **Schedule**: The scheduled weekly hours 40. We need to ensure we don't create sections with filler like "not specified". All have content. Now we need to strip out boilerplate: "Become a part of our caring community" is part of role description; keep. Remove "About Us", "Equal Opportunity Employer", etc. Also remove lines like "Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program." That's part of required qualifications; keep. Remove "Candidates selected for this job will be required to be screened for TB." Keep. Remove "Associates working in the State of Florida will need ACHA Level II Background clearance." Keep. Remove "Must have a valid driver’s license as there will be travel between centers." Keep. Remove "Proven interpersonal skills..." duplicate; we can keep one. Remove "Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy." Keep. Now let's extract each section content. **About the role** (prose): "Become a part of our caring community The Associate Operations Director (AOD) leads Senior Focused Primary Care clinical operations in a multi-physician office or clinical group typically overseeing 5-10 centers within a market. They ensure the smooth operation and performance of centers within their assigned accountability, handling a range of administrative, operational, growth, and leadership tasks. This role requires a strategic mindset, financial acumen, relationship building proficiencies, strong organizational skills, communication competencies, and a passion for patient care. The AOD develops and implements staffing plans, oversees change, ensures adherence to policies, and procedures, and collaborates with their clinical dyad partner to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, optimal patient scheduling, financial management, patient engagement, recruiting/hiring, and employee and patient retention. Responsibilities include resolving complex technical and operational issues and overseeing multiple managers/supervisors or specialized professionals. Specific duties may vary by market or center, as determined by local leadership." We might want to split into sentences but it's fine as a paragraph. **Responsibilities** (list): From "Key Responsibilities Leadership & Operational/Organizational Management:" then bullet points. Let's extract each bullet: - Proven experience in clinical operations and financial management, including P&L responsibilities. - Proficiency in monitoring and analyzing key performance indicators (KPIs) such as Membership, Retention, Patient Engagement, Access, Scheduling, Referral turnaround time, phone abandonment rates, PCP/voluntary alignment change forms, and more. - Monitor and manage data analytics, scorecards, cost & utilizations, HCC coding, and NPS Scores, focusing on patient satisfaction and performance improvement. - Supervision and management of operational staff and guiding them on performance expectations, managing daily schedules, and supporting organizational change management. - Engage in recruitment, development of internal leaders, and fostering continuous learning and improvement. - Ensure team of healthcare professionals are trained in the principles and practices of Value Based Care (VBC). - Responsible for contributing to leadership and financial discussions during monthly meetings with Market CAs and Regional AMD, utilizing exceptional presentation and facilitation skills to simplify complex information and engage audiences. - Demonstrates strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results - Collaborates with Community Engagement Professionals and Providers to develop and execute growth tactics within the center and community. Prioritizes centers for targeted growth investments. - Evaluates performance of all operational staff directly reporting. - Ensures accuracy of all supply ordering, invoices, and expense submissions as well as management of VSP resources. - Ensure all standard operating procedures are adhered to within the center and all compliance required signage is visible in patient-facing areas and back-office to include breakrooms. - Ensure growth targets and financial levers are understood and being met - Understand and support center incident reporting and maintenance/facility needs - Represent CenterWell/Conviva brands in community and media activities while collaborating with the recruitment team to build and network a pipeline of high-quality primary care clinicians (physicians, APPs, MAs, and other clinical professionals) - Clinical/Patient Experience Experienced in managing outpatient care teams to maintain high patient satisfaction and strong brand in the community. - Ensures centers are focused on obtaining and managing Google reviews. - Ensure high levels of patient satisfaction by addressing clinician performance issues and fostering a patient-centric environment and culture of care. - Focus on patient outcomes and integrate VBC principles into daily operations. - Collaborate with providers on patient terminations in collaboration with compliance. - Conduct monthly safety audits, manage MSDS and OSHA concerns, and address clinic operation opportunities. - Ensures Center Administrators are addressing patient service recovering as needed and any clinician concerns are discussed with AMD to define any action. - Collaborate with providers on patient terminations in compliance with regulations - Maintains awareness of the competitive health care environment and escalates any issues. - Ensures centers are completing monthly audits of payor directories to ensure providers within the center are accurately represented. Escalate necessary changes to Market President. - Dyad Partnership Collaborate with the Associate Medical Director to achieve shared goals, ensuring consistent communication and unified decision-making. - Align on performance management, clinical and operational strategies, growth (sales and retention) tactics, and present a unified voice to respective teams. - Partner on operational budgeting and strategic planning, determining services, providers, and expected outcomes collaboratively. - Focus on utilization management and review provider schedules to meet patient access goals, with biannual reviews of incentive plans. - Monitor and communicate incentive and performance plans effectively. - Collaborate to manage performance/disciplinary issues, either within the clinical or operational team. - Ensure patient access across all centers overseeing balancing new patient access and acute needs for existing patients. We need to ensure no duplication: some bullets repeat (e.g., Collaborate with providers on patient terminations appears twice). We can keep both but maybe deduplicate. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines: we should remove duplicated lines. So we need to detect duplicates and keep only one. Let's list unique bullets. I'll compile a set. 1. Proven experience in clinical operations and financial management, including P&L responsibilities. 2. Proficiency in monitoring and analyzing key performance indicators (KPIs) such as Membership, Retention, Patient Engagement, Access, Scheduling, Referral turnaround time, phone abandonment rates, PCP/voluntary alignment change forms, and more. 3. Monitor and manage data analytics, scorecards, cost & utilizations, HCC coding, and NPS Scores, focusing on patient satisfaction and performance improvement. 4. Supervision and management of operational staff and guiding them on performance expectations, managing daily schedules, and supporting organizational change management. 5. Engage in recruitment, development of internal leaders, and fostering continuous learning and improvement. 6. Ensure team of healthcare professionals are trained in the principles and practices of Value Based Care (VBC). 7. Responsible for contributing to leadership and financial discussions during monthly meetings with Market CAs and Regional AMD, utilizing exceptional presentation and facilitation skills to simplify complex information and engage audiences. 8. Demonstrates strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results 9. Collaborates with Community Engagement Professionals and Providers to develop and execute growth tactics within the center and community. Prioritizes centers for targeted growth investments. 10. Evaluates performance of all operational staff directly reporting. 11. Ensures accuracy of all supply ordering, invoices, and expense submissions as well as management of VSP resources. 12. Ensure all standard operating procedures are adhered to within the center and all compliance required signage is visible in patient-facing areas and back-office to include breakrooms. 13. Ensure growth targets and financial levers are understood and being met 14. Understand and support center incident reporting and maintenance/facility needs 15. Represent CenterWell/Conviva brands in community and media activities while collaborating with the recruitment team to build and network a pipeline of high-quality primary care clinicians (physicians, APPs, MAs, and other clinical professionals) 16. Experienced in managing outpatient care teams to maintain high patient satisfaction and strong brand in the community. 17. Ensures centers are focused on obtaining and managing Google reviews.