Senior Agency Claims Advocate

Job Summary

Seeking a highly skilled and experienced Senior Claims Advocate to provide strategic claims support and advocacy for clients. This role focuses on managing complex claims, improving claims performance, and delivering actionable insights to clients. As a key advisor, you will lead client-facing claims reviews, influence carrier decisions, and drive optimal claims outcomes.

Compensation Package

We offer a competitive compensation package that reflects your skills, experience, and expertise. The annual salary range for this position is $87,550.00 - $124,755.00 USD, commensurate with job-related qualifications and geographic location. This range includes base pay earnings. Additional benefits include: Comprehensive health, dental, and vision insurance, Paid time off and holidays, Professional development opportunities.

Responsibilities

• Overseeing the strategy and resolution of complex, high-exposure, and multi-line claims to align with client financial and risk management objectives.
• Serving as the primary advocate for clients with carriers, influencing reserves, coverage positions, and claim outcomes.
• Directing claim strategy and engagement with adjusters to ensure timely and effective claim progression.
• Identifying opportunities to reduce total cost of risk through strategic claim oversight and early intervention.
• Leading the development and delivery of quarterly claims reviews, including advanced trend analysis and actionable insights.
• Presenting claims reviews to clients, providing clear recommendations to improve outcomes and inform risk management decisions.
• Managing and resolving complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders.
• Collaborating with carrier leadership, legal partners, and internal teams to resolve challenging claims.
• Mentoring and developing Claims Advocates, providing technical guidance and oversight of claim strategies.

Qualifications/Requirements

• A minimum of 5 years of experience in commercial insurance claims or claims advocacy.
• Strong understanding of claims handling, reserving, and coverage.
• Advanced designations such as AIC, SCLA, CPCU, ARM, or equivalent (preferred).
• Experience managing large and complex commercial claims (preferred).
• Proven ability to manage complex workloads and integrate claims strategy with client risk profiles and renewal impacts.
• Strong leadership in client discussions and presentations.
• Demonstrated ability to influence carrier decisions on reserves, settlements, and claim handling strategies.