Senior Advanced Imaging Coordinator

About the role

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• PTO
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development and more.

Responsibilities

Serves as an initial point of contact for advanced imaging by performing check-in/check-out functions, booking patient appointments, prior authorizations, and insurance verification. Serves as a resource for other business office and clinical staff including training others. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Essential Functions

• Performs front desk duties, which include but are not limited to opening front office, answering phones, booking appointments, greeting patients, check-in/check-out, end of day processing & documentation, including deposit, etc.
• Schedules CT, MRI, and other imaging appointments in accordance with clinician orders, imaging protocols, and department guidelines to optimize patient access, resource utilization, and daily workflow efficiency.
• Confirms appointments with patients and provides preparation instructions, including but not limited to contrast, fasting, and arrival requirements as applicable.
• Works closely with imaging technologists to help keep schedule flowing smoothly throughout the day.
• Maintains accurate scheduling, registration, and patient account information within Epic and other designated systems.
• Maintains current knowledge of insurance requirements, prior authorization processes, and insurance verification procedures related to advanced imaging services.
• Verifies insurance eligibility, benefits, and coverage requirements prior to imaging services being performed.
• Obtains authorizations and pre-certifications from insurance carriers in a timely manner.
• Reviews imaging orders and supporting documentation to ensure authorization requirements are met.
• Communicates appointment changes, delays, and other pertinent information to patients and staff in a timely manner.
• Maintains access to online resources.
• Serves as a liaison between clinicians, patients, and technologists as well as coordinates with referring clinicians, insurance carriers and patients to obtain necessary clinical documentation and resolve authorization issues.
• Responsible for maintaining access to online resources.
• Serves as a resource for Business Office staff.
• Assists with training of Business Office staff.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.
• Works holiday shift(s) as required by Company policy.

Qualifications

• Education and Experience Required: High school diploma or GED. One or more years of experience working in the office of a healthcare related facility including scheduling, referrals and prior authorizations. Experience using a PC in a Windows environment.
• Preferred: Experience working in the office of an advanced radiology facility. Experience working with ICD-10 and CPT coding.

Skills

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Knowledge of medical insurance, collections, and appointments.
• Keyboarding ability.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem solve skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Behaviors

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Knowledge of medical insurance, collections, and appointments.
• Keyboarding ability.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem solve skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Motivations

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Knowledge of medical insurance, collections, and appointments.
• Keyboarding ability.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem solve skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.