Imaging Coordinator

Essential Job Responsibilities

• Schedule patients for MRI, CT, and Ultrasound procedures
• Greet patients in a warm, friendly, and prompt manner
• Gather patient and insurance information efficiently and accurately
• Obtain pre-authorization of various radiology procedures with insurance companies
• Call and remind patients of their appointment 24 hours prior to their scheduled time
• Give patients schedule for CT exams and instructions on how to prepare for their scheduled exam
• Reschedule appointments for patients and providers promptly and professionally
• Work on a EHR system

Requirements

• Education: High school diploma or equivalent
• Experience: Previous medical scheduling experience preferred. Previous healthcare experience and/or familiarity with medical terminology helpful. Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.

Other Requirements

• None

Knowledge & Performance Requirements

• Knowledge of laws and guidelines regarding medical records maintenance, confidentiality, and release
• Knowledge of medical terminology and departmental services

Skills

• Basic computer skills
• Possess pleasant and effective written, verbal, and telephone communication skills
• Able to use multi-line phone system, including transferring calls and paging
• Adequate hearing to answer phone and speak with patients
• Able to speak clearly and loudly enough to be heard by callers and patients

Abilities

• Ability to maintain a professional demeanor during stressful situations
• Elicits appropriate information to route calls to the appropriate person
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls

Equipment Operated

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Mental/Physical Requirements

Involves sitting approximately 90 percent of the day, walking or standing the remainder.