Senior Administrative Support Assistant - CDSA

About the role

This is a non-exempt (hourly) position with a salary range of $20.71/hour- $27.19/hour. Pay rates are based on education, skill, experience level and internal equity. The role is on-site 5 days a week.

Position Specific information

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”.

The Division of Child and Family Well-Being (DCFW) focuses on supporting whole child and family health and well-being for North Carolinians. DCFW works to ensure that North Carolina’s children grow up safe, healthy and thriving in nurturing and resilient families and communities. DCFW has complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, children’s behavioral health services, and early intervention programs.

The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well-Being. It is the lead agency for the N.C. Infant-Toddler Program (ITP). The Infant-Toddler Program provides supports and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Children's Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed.

Position Summary

Perform progressively responsible administrative, clerical, and technical work. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in a department.

Essential Functions

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolves administrative issues that may arise
• Prepare written correspondence such as memos, emails, presentations, forms, and other documents
• Cookordinate meetings, interviews and assist with program preparation
• Prepare, develop or maintain reports, manuals, or interview documents
• Conducts moderately complex research
• Perform confidential data entry, create, organize and maintain files
• Maintain supply levels and ordering stock
• Use computers for various operations such as database management
• Answer telephone or greet visitors and handle or direct inquiries to the appropriate persons according to the need/issue presented
• Operate office equipment: fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Compose, type, and distribute meeting notes, agendas, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system
• Some positions may be required to provide general guidance and direction to lower-level staff

Minimum Qualifications

• Experience: Minimum of four years of administrative experience
• Education: High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted?: Yes
• Licenses and Certifications: May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges

Preferred Qualifications

• Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written
• Knowledge, Skills And Abilities: Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records Principles and processes for providing customer and employee services Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Skills Customer service Coordination and organization Judgement and decision making Time management Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive. Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Physical Demands

Works in an office setting with moderate noise

Work Environment

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.