SENIOR ADMINISTRATIVE ASSISTANT

About the role

This position supports the Payment Processing Division within the Department of Finance. The role assists site supervisors with daily operations, provides customer service, performs payment processing, and oversees various administrative tasks.

Responsibilities

• Aids in the day-to-day operations of the payment center.
• Handles customer inquiries regarding billing, service complaints, and questions.
• Executes payment processing operations.
• Develops and maintains databases and spreadsheets using various software packages.
• Coordinates office support services and schedules events and meetings.
• Reviews and audits work and program records to ensure compliance with protocols.
• Edits and proofreads documents and reports.
• Assists staff in resolving operational work problems.
• Maintains basic accounting and petty cash records for office-related expenditures.
• Assigns and reviews the work of staff engaged in various office assistant, clerical, administrative, and customer service functions.
• Provides instruction and training to staff on work operations and evaluates their performance.
• Oversees the maintenance, filing, scanning, and storage of electronic and manual records.
• Prepares various work reports regarding office expenditures, work operations, and staff activities.
• Interprets personnel policies and procedures to staff.
• Attends meetings in the absence of the supervisor.
• Participates on task force committees to evaluate existing processes and recommend methods to improve systems.

Requirements

• Three (3) years of administrative, office assistant, or secretarial experience.
• A diploma or certificate of completion from a vocational or business education program in office administration, plus two (2) years of administrative, office assistant, or secretarial experience.
• A degree from an accredited college with an associate degree, plus one (1) year of administrative, office assistant, or secretarial experience.
• Prior customer service experience.
• Previous in-person cashiering experience.

Qualifications

Preference will be given to candidates possessing the following previous experience:

• Prior customer service experience.
• Previous in-person cashiering experience.

Skills

N/A

Benefits

For information on the City of Chicago’s benefits, visit this link.

Pay

$62,544.00 annually

Schedule

Monday through Friday, 8:30 AM to 4:30 PM or 9:00 AM to 5:00 PM, shift times vary.

Locations and Hours

• 4770 S. Kedzie
• 4445 N. Pulaski
• 2006 E. 95th Street
• 121 N. LaSalle St., Room 107 A
• 400 W. Superior, 1st Floor

Hours: Monday through Friday, 8:30 AM to 4:30 PM or 9:00 AM to 5:00 PM, shift times vary.

Selection Requirements

• Successful completion of an interview including a universal assessment and a written exercise and/or skills assessment.
• Candidates must possess the qualifications best suited to fulfill the responsibilities of the position.

Commitment to Diversity

The City of Chicago adheres to the following ordinances to promote diversity:

• 2-74-020 - Preference to applicants who meet minimum qualifications and are veterans of the Armed Forces.
• 2-74-075 - Preference to applicants who are residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates.

Application Evaluation

Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date.

References

All references to political sponsorship or recommendation must be omitted from all application materials submitted for city employment.

Equal Employment Opportunity

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.