Senior Accounts Receivable Representative

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

About the Role

The Senior Accounts Receivable Representative plays a lead hands-on role in the front end of the billing process. The Senior Representative performs a daily review of transactions in the PsychConsult Batch Error Handler and takes collaborative and progressive action with service providers and programs to resolve all barriers to service completion. The Senior Representative performs quality assurance monitoring of state, government, and commercial billing submission and posting, including review for proper categorization of write-offs and adjustments. The Senior Representative promptly communicates any opportunities for process improvement to the Third Party Billing Manager in order to enhance the billing function and maximize revenue. The Senior Representative accurately maintains the fee matrix, manually applies cash payments to client accounts, and performs some direct duties associated with Medicaid billing.

Responsibilities

• Analyzes and manages the batch error handler on a daily basis and communicates directly with service providers and managers as necessary and within set timeframes to resolve any barriers to transaction completion.
• Demonstrates knowledge and competency in maintaining the fee matrix in PsychConsult to accurately and efficiently bill for services provided, and makes all required changes in a timely manner.
• Performs quality assurance monitoring of state, government, and commercial billing submission and posting, including review for timely and proper categorization of write-offs and adjustments.
• Promptly communicates adverse trends or opportunities for process improvement to the Third Party Billing Manager and provides suggestions for improvement in policies, procedures, and systems for the effective management of the billing process.
• Handles client and payer refund process by regularly identifying any refunds that are due and taking documented timely action to execute such refunds and participating in preparing the organization's annual filing with the State of Connecticut.
• Acts as a back-up for primary billing to Medicaid, handles automatic and manual posting of Medicaid remit, and performs secondary billing and posting to Medicaid.
• Ensures the Medicaid compliance monitoring workbook is appropriately completed for any dually-eligible clients.
• Manually applies cash payments to client accounts.
• Carries out all work in accordance with established internal and external billing and financial policies and procedures.
• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Requirements

• High School diploma or equivalent plus Certified Medical Biller/Coder designation.
• 2 - 3 years of experience and knowledge of behavioral health billing/collection practices.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills, analytical and problem-solving abilities, and the ability to multi-task in a fast-paced environment.

Qualifications

• Experience working for a Not for Profit is preferred.
• Experience with Great Plains Microsoft Dynamics and PsychConsult is preferred.

Pay

$24.00 per hour.

Schedule

Full time.

Benefits

• Nurture Your Health
  • Comprehensive medical and prescription insurance through Centivo.
  • Comprehensive dental and vision insurance through Cigna.
  • Access to wellness programs to support your physical and mental health.
• Secure Your Future
  • Company-paid life and AD&D insurance.
  • 403(b) Plan, with contributions from the company.
• Fuel Your Career Growth
  • Education Reimbursement Program.
  • Access to training and development opportunities.
  • Productivity incentive to recognize your hard work and dedication.
• Maintain Work-Life Harmony
  • 15 vacation days per year to explore and recharge.
  • 8 sick days per year for your well-being.
  • 2 personal days per year for your personal needs.
  • 2 floating holidays per year to celebrate what matters to you.
  • 9 paid company holidays to spend with loved ones.
  • Free and confidential counseling through our Employee Assistance Program (EAP).

Location: Bristol, CT.