Senior Accounts Receivable Representative

About the role

Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve.

Responsibilities

• Manage complex group cash applications, ensuring all cash receipts are processed within defined department standards.
• Assist clients with billing and statement problems, posting checks and wires, and balancing/auditing accounts.
• Manage month-end financial balancing and participate in quarterly and yearly financial audits.
• Provide effective communication with clients and staff, handling inquiries and issues courteously and professionally.
• Research and apply daily cash (check, ACH, wires, and credit cards) to accounts for assigned lines of business (LOBs).
• Manage download lockbox files and complete reconciliations as needed.
• Oversee and address challenges with cash posting to support teammates and cash posting efforts.
• Identify pending issues and bring them to the attention of the manager.
• Manage various reconciliations for month-end close and support management with month-end processes.
• Enter daily/weekly credit/debit adjustments into financial systems.
• Prepare and update Excel spreadsheets to track Accounts Receivable and collection efforts.
• Work closely with providers, clients, brokers, and TPAs on billing, statements, and eligibility issues.
• Oversee higher-profile accounts receivables and collections activities.
• Research, reconcile, audit, resolve, and make balance adjustments on accounts when necessary in collaboration with the Sr. Billing Rep.
• Maintain and support SOX and/or SOC-related control activities, retaining evidence as needed.
• Manage tracking of ad hoc billing in various Versant systems and apply funds.
• Follow departmental procedures, including phone and real-time queue responsibilities, and provide guidance to the team on technical questions.
• Set up calendars, communicate deadlines, and prepare various journal entries.
• Review all Balance Sheet reconciliations and prepare binders for the Director’s review.
• Coordinate the month-end close across all of Finance and provide guidance to the team on technical questions.
• Respond to inquiries from group customers, providers, and Client Managers regarding receivable balances.
• Resolve issues or direct customers and providers to the most appropriate department for resolution.
• Establish work procedures and processes for the Billing and Accounts Receivable Department that support company and departmental standards.
• Participate in training and educational activities necessary to fulfill departmental goals and maintain professional affiliations.
• Identify pending issues and bring them to the attention of the supervisor/manager.
• Communicate effectively with internal/external departments on issues.
• Assist in special projects and department initiatives as assigned.
• Support process improvements for Billing and Accounts Receivables.
• Diffuse and escalate challenging situations.
• Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department.

Requirements

• High School Diploma/GED or equivalent.
• Proven experience in Accounting – Accounts Receivable and Collections.
• Experienced and skilled in working with Microsoft Excel and Word.
• Preferred prior experience in customer service and/or accounting knowledge.
• Excellent computer skills and proficiency with word processing and spreadsheets.
• 2-3 years of Accounts Receivable experience preferred.
• 1-2 years of experience in the insurance, health, or vision care industry required.
• Excellent verbal and written communication skills to communicate with clients via phone and written correspondence.
• Ability to prioritize multiple tasks appropriately.
• Compliance with HIPAA & Security Requirements, including protection of protected health information (PHI) and cardholder data.

Benefits

Versant Health offers a comprehensive and competitive total rewards package designed to support your health, financial well-being, and work-life balance. Benefits include:

• Medical, dental, and paid vision coverage.
• Paid time off and company holidays.
• Retirement savings with employer contribution.
• Employee wellness resources.
• Professional development opportunities.
• Flexible work arrangements.
• Employee assistance programs.

Pay

This role is compensated on an hourly basis. The expected hourly pay range for this position is $25 – $26 per hour, based on factors such as experience, skills, and role requirements.