Senior Account Support Analyst - HMIG

About the Role

This role provides critical sales account support for HM Insurance Group's Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will assist the sales team by managing complex stop-loss sales cycle tasks and act as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service. This position requires significant expertise within the Stop Loss or employer benefits discipline and involves direct interaction with producers, clients, sales representatives, and internal stakeholders to ensure comprehensive workflow support on new business and renewal activities. The incumbent will also contribute to and manage small to medium projects within their assigned area. This is a remote-based role.

Responsibilities

• Load and maintain group information and benefit files.
• Interact with and provide support activities to Account Managers (for UCD Accounts, Support Analysts act as account managers for all small market clients and may manage all aspects of relationships with core partners).
• Resolve benefit inquiries received from Account Managers, producers, sales reps, and small market clients.
• Coordinate meetings and implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Participate in the implementation of new products, group changes, benefit enhancements, non-standard benefits, and activities related to mass updates.
• Act as a resource for colleagues with less experience.
• Perform other duties as assigned or requested.

Requirements

• High School Diploma or GED (required).
• 5 years of relevant, progressive experience in the area of specialization (required).
• Experience in healthcare, insurance, or sales (preferred).
• Producer's license in Accident & Health (required or must be obtained within 90 days of hire).
• Travel requirement: 0% - 25%.

Pay

Pay Range Minimum: $62,700.00

Pay Range Maximum: $97,200.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential that Highmark may apply for certain locations based upon comparative markets.