Senior Account Support Analyst - HMIG
ESSENTIAL RESPONSIBILITIES
- Load and maintain group information and benefit files.
- Interact and provide support activities to Account Managers.
- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
- May coordinate meetings, projects, implementations with clients and core partners.
- Handle error management and ensure files are corrected.
- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
- Act as a resource for colleagues with less experience.
EDUCATION
- Required: High School Diploma/GED
- Preferred: None
EXPERIENCE
- Required: 5-10 years of relevant, progressive experience in the area of specialization
- PREFERRED: Experience in health care, insurance or sales
PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS
- Position Type: Office-based or Remote
- Teaches / trains others regularly: Occasionally
- Occasionally Travel regularly from the office to various work sites or from site-to-site
- Occasionally Works primarily out-of-the office selling products/services (sales employees): Never
- Physical work site required: Yes
- Lifting up to 10 pounds: Constantly
- Lifting 10 to 25 pounds: Occasionally
- Lifting 25 to 50 pounds: Never
Pay
Minimum $62,700.00
Maximum $97,200.00
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Disclaimer
This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.