Senior Account Support Analyst - HMIG
About the role
This role provides critical sales account support for HM Insurance Groups' Stop Loss Business Unit, facilitating the seamless implementation and ongoing administration of group accounts. The incumbent will be instrumental in assisting the sales team by managing complex, stop loss sales cycle tasks and acting as a primary point of contact for resolving issues related to RFP intake, underwriting, account implementation, and ongoing group account service.
Responsibilities
- Load and maintain group information and benefit files.
- Interact and provide support activities to Account Managers.
- Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
- May coordinate meetings, projects, implementations with clients and core partners.
- Handle error management and ensure files are corrected.
- Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
- Act as a resource for colleagues with less experience.
- Other duties as assigned or requested.
Requirements
Required: 5-10 years of relevant, progressive experience in the area of specialization.
Preferred: Experience in health care, insurance or sales.
Qualifications
High School Diploma/GED.
Skills
Significant expertise within the Stop Loss or employer benefits discipline.
Direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities.
Benefits
Hybrid onsite 3 days a week.
Pay
N/A
Schedule
N/A
Benefits
N/A
Skills
Significant expertise within the Stop Loss or employer benefits discipline.
Direct interaction with producers, clients, and sales representatives to ensure comprehensive workflow support on new business and renewal activities.
Working Conditions
Position Type: Office-based
Teaches / trains others regularly
Occasionally Travel regularly from the office to various work sites or from site-to-site
Occasionally Works primarily out-of-the office selling products/services (sales employees)
Physical, Mental Demands
Constantly Lifting 10 to 25 pounds
Occasionally Lifting 25 to 50 pounds
Disclaimer
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice