Senior Account Program Manager, Third Party

About Us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. National Grid is hiring a Senior Account Manager (Customer Connections), Customer Contact for Massachusetts. This is a Onsite Role - Must live within a commutable distance to Waltham, MA.

Job Purpose

This role involves managing the work progression for Third Party Attachment requests, enabling our customers to provide Broadband and 5G services. Key responsibilities include building strong strategic relationships with key stakeholders, ensuring accurate and timely reporting, advocating for the "voice of the customer," identifying and implementing enhancements to policies, processes, and systems, understanding the permitting process, participating in project teams, and supervising/interacting with stakeholders.

Key Accountabilities

• Build strong strategic relationships with key stakeholders such as Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Risk & Insurance, Distribution Design, Engineering Standards to deliver high impact and customer satisfaction.
• Ensure accurate and timely reporting on progress of Third-Party initiatives including milestone achievement, KPI delivery and risks to maximize adoption.
• Advocate for the "voice of the customer" and mobilize National Grid’s functional areas to balance desired outcomes of individual customers with the commercial interests of the company and impact to entire customer base.
• Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Third Party Attachment efforts.
• Understand the Permitting Process required for Construction. DOT, Railroad, Environmental, etc.
• Participate and/or represent Third Party on project teams working on various corporate initiatives to improve efficiency and customer service.

Qualifications

• Bachelor's degree preferred or relevant experience, and 5+ years of work experience.
• Required intermediate Excel skills, Powerpoint, Word.
• Desired knowledge of GIS, STORMS and Smartsheet.
• Knowledge of relevant industry practice, standards and best practices for Broadband and wireless Attachments.
• Knowledge of the electric distribution system preferred.
• Knowledge of current trends within the industry and developments in Broadband and 5G expansion.
• Knowledge of standards, procedures and safety practices related in the fields of work.
• Valid Driver's License.

Pay

Salary - $115,000 - $135,000

Career Path

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

Equal Opportunity Employer

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.