Senior Account Manager, Remote

About the Role

This is a senior, fully remote position in the United States for a highly experienced Long-Term Care (LTC) claim professional. The role is primarily client-facing, requiring deep LTC claim and medical impairment knowledge, strong relationship management skills, and the ability to serve as an industry resource to clients and internal leadership.

Responsibilities

• Serve as a client-facing LTC claim leader, providing industry and medical impairment expertise, claim guidance, and consultative support to clients and internal stakeholders.
• Manage and review complex, high-liability, high-dollar, and contestable LTC claim matters, including claims requiring advanced clinical, contractual, legal, or administrative analysis.
• Assess whether ceding companies are following applicable claim guidelines, policy provisions, treaty requirements, and sound LTC claim management practices.
• Evaluate Munich Re’s claim exposure and liability, identify potential risks, fraud, or emerging issues, and provide well-supported recommendations to leadership.
• Lead or participate in external claim audits, including audit planning, claim file review, client discussions, audit report preparation, findings validation, and follow-up on recommendations.
• Identify client training needs, develop training content and claim tools, and deliver training to support consistent, effective LTC claim practices.
• Manage client relationships from the claim perspective, including responding to claim questions, resolving claim-related issues, and supporting client account management activities.
• Conduct claim trend analysis, identify operational or adjudication patterns, and produce analytical business reports with recommendations for appropriate action plans.
• Lead or contribute to special projects, process improvement initiatives, and development of client-facing resources that support the LTC claim function.
• Represent Munich Re in client meetings, audit discussions, training sessions, and industry meetings, including presenting LTC claim insights and best practices as needed.
• Travel as needed to support client engagements, external audits, training, industry meetings, and other business-related activities.

Qualifications

• Bachelor’s Degree
• Industry-related designations (ICA, LOMA)
• 8+ years of progressive responsibility in Long-Term Care claim adjudication experience
• Demonstrated experience managing client-facing claim responsibilities, including client consultation, claim issue resolution, relationship management, and presentation of claim recommendations or findings to clients and internal leadership
• Experience leading or participating in external claim audits, preparing audit reports, identifying training opportunities, and supporting follow-up on audit recommendations

Preferred Skills

• Experience developing or delivering claim training, presenting at client or industry meetings, conducting claim trend analysis, preparing analytical business reports, and leading or supporting claim-related projects
• In-depth knowledge of direct insurance company claims operations
• Strong communication skills, written and oral
• Proven ability to apply knowledge and creativity to improve processes and procedures or to resolve problems

Pay

For New York City based employees, the base salary range anticipated for this position is $125,000 to $140,000, plus an opportunity for an annual company bonus based upon a percentage of eligible pay.

Benefits

• Two options for health insurance (PPO or High Deductible)
• Prescription drug coverage (included in health insurance)
• Vision and dental insurance
• Basic life insurance (1x annual salary) and AD&D coverage (1x annual salary)
• Short and Long-Term Disability coverage
• Supplemental Life and AD&D plans for purchase
• Voluntary Benefit plans (Accident, Critical Illness, Hospital Indemnity)
• 401k plan with up to 6% employer match
• Paid time off (24 days/year, increasing with service)
• Health and wellness programs (including gym reimbursement)
• Tuition assistance and educational achievement bonuses
• Corporate matching gifts program
• Paid volunteer time

Please note that only candidates selected for interview will be contacted directly. Munich Re US is an equal opportunity employer, committed to diversity, inclusion, and belonging.