Senior Account Manager - Parking Operations
About the role
As Senior Account Manager at Propark Mobility, you will assist and train managers in handling customer complaints and day-to-day operational issues. You will oversee the customer service program at assigned locations to ensure customer and client satisfaction. Additionally, you will organize and maintain all equipment and uniform needs, prepare annual budgets, and act as the primary point of contact with clients.
Responsibilities
- Aid and train managers in addressing customer complaints and operational issues.
- Oversee the customer service program at assigned locations to enhance customer and client satisfaction.
- Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
- Prepare annual budgets to ensure proper plans for revenue generation, staff allocation, and operating expenses.
- Act as the primary point of contact with clients and maintain high levels of relationship satisfaction.
- Perform other tasks as developed and assigned by company management.
Requirements
- Operational and financial acumen.
- Exceptional team leadership skills.
- Impeccable conversational and written communication skills.
- Motivated individual with management experience in the Hospitality industry, preferably including parking experience.
- Self-sufficient, resourceful, and decisive.
- An exceptional way with people who consistently deliver extraordinary results.
- Minimum of 2 years of progressive management and operational experience in hospitality, parking, or a related industry.
- Bachelor’s degree with a concentration in business is preferred.
Skills and Abilities
- Maintain a flexible schedule to meet operational needs.
- Excellent organizational, problem-solving, and time management skills.
- Excellent interpersonal skills with a client focus and the ability to work with all staff levels.
- Excellent written and verbal communication skills.
- Excellent computer skills, including proficiency in Microsoft Office products like Word, Excel, PowerPoint, and Outlook, and ADP.
What We Offer
- Fantastic opportunities for career growth - promoted from within first!
- Free parking while working at your assigned Propark location(s).
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness, and an extra day off for your birthday!
- A priority-driven culture that is supportive, engaging, empowering, and celebratory.
- The ability to work in a fun and progressive environment where everyone is provided with strong direction and then empowered to achieve their objectives.
- Learning opportunities through our internal training program - Propark Think Phenomenal.
- A benefits package that includes medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.
Who We Are
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today, we boast over 750+ locations throughout the U.S., and we are on a 5-year plan to quadruple our size!
Apply Now
We can't wait to meet you! Apply today!