Senior Account Manager - Key Partners North America

About the role

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors—Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together—help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Responsibilities

• Own the commercial performance of an assigned portfolio of enterprise hotel chain, owner, and operator partners, including rate and inventory access, revenue growth, and share growth
• Understand each partner’s strategy and objectives, translate market trends into revenue‑generating recommendations, and lead partnership reviews that turn data into clear actions
• Serve as the primary point of contact for partners, building credibility with senior vice president and executive‑level stakeholders as well as day‑to‑day operators through consistent communication and business reviews
• Lead partnership agreement renewals and structure creative commercial frameworks for complex, multi‑stakeholder accounts while balancing partner needs with Expedia Group’s strategic goals
• Coordinate with Market Management, Connectivity, Media Solutions, Analytics, Finance, and senior internal leaders to implement account plans, close gaps, and unlock opportunities
• Deliver clear reporting for senior audiences, coach less senior Account Managers on complex negotiations, and share best practices that improve the broader Account Management team

Experience and Qualifications

• Bachelor’s degree in a relevant field or related technical field; or equivalent related professional experience
• 7+ years of experience in a commercial, account management, or partner‑facing role, with demonstrated ownership of enterprise‑level relationships; hospitality or travel technology experience is strongly preferred
• Track record of negotiating and leading strategic partnerships with hotel owners, operators, and brand‑level chain contacts
• Comfortable and credible engaging senior vice president and executive‑level stakeholders, adapting communication style for audiences ranging from front‑line operators to senior decision‑makers
• Entrepreneurial, resourceful, and comfortable solving ambiguous, high‑stakes problems while using data, commercial judgment, and strong negotiation skills to structure creative solutions
• Communicate clearly, manage multiple high‑value accounts with minimal oversight, and proficient with Microsoft Office and familiar with CRM or reporting tools

Pay

• Chicago: total cash range $186,000.00 – $260,500.00; potential to increase up to $297,500.00 based on sustained performance
• Orlando: total cash range $186,000.00 – $260,500.00; potential to increase up to $297,500.00 based on sustained performance
• Austin: total cash range $200,000.00 – $280,000.00; potential to increase up to $320,000.00 based on sustained performance
• Dallas: total cash range $186,000.00 – $260,500.00; potential to increase up to $297,500.00 based on sustained performance
• Starting pay varies based on location, budget, and individual knowledge, skills, and experience; pay ranges may be modified in the future.

Benefits and Perks

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership