Senior Account Manager

About the role

We’re looking for a strategic, revenue-minded Account Manager who can own post-sale client relationships across a book of 70+ active accounts. You’ll ensure flawless campaign delivery, deepen client partnerships, and identify new opportunities for growth. This role is a mix of relationship management, strategic consulting, and data-driven performance analysis.

What You’ll Do

• Own post-sale client relationships, ensuring satisfaction, retention, and growth.
• Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops.
• Proactively identify renewal and upsell opportunities across your account base.
• Analyze campaign performance, communicate insights, and deliver actionable recommendations.
• Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution.
• Maintain accurate forecasting, pipeline, and account health data in HubSpot.
• Prioritize your book of business by potential, ensuring the right level of service across accounts.
• Surface process improvements and client insights to help shape TLDR’s product and sales strategy.

What Success Looks Like

• 90%+ renewal rate across managed accounts.
• 120%+ net revenue retention (NRR) within 12 months.
• Consistent 10–20% quarterly upsell growth.
• 98%+ on-time, error-free campaign delivery.
• Clear, trusted forecasting and account reporting cadence.
• Strong collaboration with AEs and Ad Ops on key accounts.

About You

• 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters.
• Proven track record of owning renewals, upsells, and revenue targets.
• Strong understanding of campaign metrics, reporting, and optimization.
• Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting.
• Exceptional communication and relationship management skills.
• Comfortable managing a large, diverse book of business.
• Collaborative, organized, and confident working autonomously.
• A+ Skills: You’ve managed advertising or sponsorship campaigns end-to-end. You balance empathy with commercial instincts — both client-first and performance-driven. You thrive in high-growth, fast-moving environments with evolving processes. You think like a partner, not a vendor — and can speak the language of tech and media.

Why You'll Love It

• Compensation: $145-163K OTE (75/25 split between base and commission)
• Location: We’re a 100% remote company distributed across the US and Canada
• Team Events: Annual team offsite. Tell us where we should go next!
• Time to Recharge: Flexible PTO. Most team members will enjoy 2-3 weeks off per year + holidays
• Health Benefits: Comprehensive medical, dental and vision benefits with 100% paid option
• 401(k) Plan: Empower 401(k)
• Paid Parental Leave: 12 weeks paid leave for birthing and non-birthing parents
• 💻Home Office Stipend: We're on Macbook Air M4s. Get a new monitor, headset, and chair on us.
• _learning & Development Stipend: We are a curious group that believes in learning.
• Autonomy and Agency: Contribute to the growth of one of the largest newsletters in the world.
• 💼If you're ready to make a tremendous impact at a bootstrapped and profitable startup, please apply.