Senior Account Manager

Account Manager / Senior Account Manager, TPI

Responsibilities

• Actively engage in problem resolution for customer orders
• Manage assigned customer accounts
• Aid with customer contract negotiations
• Gather customer order information and input into product ordering systems
• Enter and process orders within an internal database for order management
• Run reports in Microsoft Excel and analyze for accuracy
• Maintain the customer order through its full life cycle
• Investigate and resolve customer inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls to customers, confirming / obtaining missing information
• Collaborate with internal teams to gather and analyze data related to customer orders
• Collaborate with various internal TerraPower teams regarding next steps and/or following escalation protocol

Key Qualifications and Skills

• Bachelor's degree in marketing, business, or a related field and 10 years' experience in a customer-facing role; MBA or PhD preferred.
• Minimum of 2 years' experience managing existing supply contracts, and assisting with negotiation of new contracts in radiopharmaceutical or healthcare industry.
• Intermediate Excel skills with the ability to run reports and analyze for accuracy.
• Strong written and oral communication with exceptional customer service skills.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in an open setting.
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.
• Exceptional organizational and time management skills.
• Detail Oriented.

Job Functions

• Sitting for extended periods
• Bending/stooping
• Grasping/gripping
• Fine motor control (hands)
• Minimal physical exertion and/or requirements
• Prolonged repetitive work
• Standard and/or sitting working environment of >8 hours/day
• Minimal travel required

Benefits

• Competitive Compensation
• Comprehensive Medical and Wellness Benefits
• Medical Vision
• Dental
• Life and Disability
• Gender Affirmation Benefits
• Parental Leave
• 401k Plan
• Generous Paid Time Off (PTO)
• Generous Holiday Schedule
• Relocation Assistance
• Professional and Educational Support Opportunities

Company Overview

TerraPower Isotopes® (TPI™) division advances nuclear science for significant human health benefits. It pursues medical isotopes development, supporting revolutionary radiotherapies for various cancers through the supply of radioisotopes. Currently, TerraPower has unique access to a supply of thorium for the long-term production of actinium-225 in the growing alpha therapy market and plans to expand into other nuclear-related medical treatments. TerraPower is a Washington State-based company founded in 2006 by Bill Gates and a group of visionaries, aiming to lead in new nuclear technologies and develop future leaders in the nuclear field. As an Equal Opportunity Employer, TerraPower does not discriminate based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.