Senior Account Manager

Responsibilities

• Own and grow a portfolio of established client accounts, including one or more priority partnerships with major name brands, with responsibility for retention, satisfaction, and long-term partnership health across high-impact, high-visibility initiatives.
• Serve as a senior client lead across complex accounts and multiple workstreams, operating with strong judgment and day-to-day ownership while remaining closely aligned with leadership and cross-functional partners.
• Build and maintain strong relationships with senior and executive-level client stakeholders, including C-suite and senior leadership.
• Lead high-level client meetings, setting strategic direction, aligning expectations, identifying gaps, and driving clear next steps.
• Oversee account strategy and identify opportunities to expand partnerships through thoughtful, value-driven recommendations.
• Sit at the center of your accounts, orchestrating collaboration across the teams within Brand Partnerships — including Media Ops, Analytics, Creative, and Production — as well as key cross-functional partners across Moonbug such as Social, Marketing, Finance, and Legal to ensure seamless execution and strategic alignment.
• Partner closely with Analytics and key stakeholders across Media Ops and Channel Management to translate campaign performance and consumer insights into clear, compelling client narratives and impactful reports that drive strategic conversations and inform future opportunities.
• Evaluate workflows, systems, and processes to improve efficiency and scalability across accounts.
• Participate in department-wide initiatives focused on account growth, retention, and operational excellence.
• Support and mentor junior team members, contributing to their development and acting as a resource for best practices, with the opportunity to grow into formal people management responsibilities and direct reports over time.

Qualifications

• 5+ years of experience in account management, client success, or project management roles.
• 3+ years of experience within the media or advertising industry, including media agencies, publishers, or creative agencies.
• Experience retaining and growing long-term client relationships across multiple types of business.
• Demonstrated ability to lead complex accounts with confidence, exercising strong judgment in day-to-day decision-making while collaborating closely with cross-functional teams.
• Clear executive presence — someone who can step into a client meeting, command the room with credibility and clarity, and represent Moonbug with authority at senior and C-suite levels.
• Pioneering people leader with experience mentoring junior team members and a desire to take on greater leadership responsibility; direct management experience is a plus.
• Hightly organized with strong project management skills and the ability to balance short- and long-term priorities across high-stakes accounts.
• Solutions-oriented with strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills, with the ability to tailor messaging to different audiences and levels of seniority.
• Thrives in a fast-paced, collaborative environment and brings a proactive, growth-oriented mindset to account leadership.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Free Food & Snacks
• Wellness Resources