Senior Account Manager

About the role

Join a fast-growing organization delivering data-driven insights that help leading consumer brands and investment firms make smarter strategic decisions. In this role, you will manage a portfolio of key enterprise accounts while driving long-term revenue growth through consultative relationship management and strategic account expansion.

Responsibilities

• Manage the full lifecycle of strategic client accounts, with responsibility for renewals, customer retention, upselling, cross-selling, and overall net revenue growth.
• Develop and execute account expansion strategies by identifying new business units, stakeholders, product opportunities, and emerging client needs.
• Build strong relationships with executive-level decision-makers to strengthen long-term partnerships and expand engagement across organizations.
• Lead contract renewal and commercial negotiations while identifying opportunities to increase account value.
• Translate new product capabilities into tailored business recommendations that address specific client objectives and market challenges.
• Maintain accurate CRM records, account plans, forecasts, and pipeline reporting.
• Collaborate with Product, Marketing, Operations, and Customer Success teams to resolve client challenges and create new expansion opportunities.
• Share customer feedback and market insights to help shape future product development and strategic initiatives.

Requirements

• 6+ years of account management or client-facing experience within a data, SaaS, analytics, or research organization.
• Experience managing enterprise clients within the CPG, grocery, retail, restaurant, or related industries; commerce media experience is a plus.
• Proven track record of growing existing accounts through upselling, cross-selling, and strategic account expansion.
• Strong experience negotiating with executive stakeholders, including VP-level and senior leadership.
• Excellent analytical skills with the ability to interpret market, category, and performance data to uncover business opportunities.
• Proficiency with Salesforce, Microsoft Excel, and PowerPoint.
• Outstanding written, verbal, and presentation skills with a consultative approach to client engagement.
• Self-motivated, proactive, and capable of independently managing priorities in a remote work environment.

Benefits

• Base salary of $140,000-$150,000 USD, based on experience.
• Commission opportunities tied to business performance.
• 401(k) retirement plan with employer matching.
• Subsidized health insurance benefits.
• Fully remote work arrangement with standard East Coast working hours.
• High level of ownership over a strategic client portfolio and opportunities to influence product direction.
• Collaborative, cross-functional environment that supports professional growth and career development.