Senior Account Manager

About the role

We are seeking a dynamic and strategic Senior Account Manager to be a part of GreyOrange’s global go-to-market expansion. This role combines selling and relationship leadership of Customer expansion within your Accounts to drive scalable, predictable, and measurable revenue impact.

Key Responsibilities

• Sell additional software subscription, services and automation hardware to existing customers and actively seek to expand the GreyOrange footprint in Customers to their existing as well as other divisions and subsidiaries.
• Responsible for working with the operations team to uncover new selling opportunities with existing customers.
• Develop a solution and relationship map of the entire GreyOrange Value Chain for the entire Customer organization, including subsidiaries.
• Engage additional contacts, departments, and divisions within the assigned customer base.
• Know all aspects of the customer organization and understand the full opportunity.
• Proactively look for new professional service selling opportunities.
• Work closely with the hardware team to drive additional hardware sales.
• Conduct customer roadshows to keep customers “part of the family.”

Selling Skills

• Actively use and improve sales techniques, tools, and Value Selling methodologies.
• Continually strive to learn and stay current with new approaches to selling. Learn from others and attend sales training “refresher” as needed.

General Business

• Set regular business goals.
• Responsible for meeting the assigned sales quota.
• Help other departments achieve their objectives with a customer base (e.g., case studies, references).

Sales Forecasting

• Provide accurate and realistic sales forecasts to GreyOrange management.
• Participate in the regular Forecasting process on sales activity to discuss opportunities and resource needs in your territory.
• Maintain an accurate sales pipeline and customer database with required data on each account and opportunity.

Customer Service and Satisfaction

• Work closely with all departments to best represent the customer and GreyOrange.
• Regular contact with assigned customers (customers should be contacted monthly and visited at least quarterly).
• Ensure customer awareness of all GreyOrange capabilities.
• Escalate any issues that prevent the customer from being a reference or threaten their continued investment in GreyOrange.

Education/Certification Requirements/Preffered

• Bachelor's degree in business, sales, or marketing.
• Required: Post-graduate education or training.
• Preferred: 5+ years of Enterprise Technology Sales.