Senior Account Manager

Responsibilities

• Serve as the primary client service provider for your assigned clients
• Develop and maintain strong relationships with an assigned portfolio of clients
• Apply proven client service techniques, methods and tools, coordinate service across multiple accounts, develop task schedules, track client requests, and manage the progress of each request through to completion
• Document and communicate client priorities and pain points to internal teams
• Maintain records of client, prospect and partner visits, appointments, contacts and activities in FRT’s CRM
• Build and maintain long term relationships with clients and business partners based on knowledge of client requirements and commitment to value
• Provide guidance to clients on upcoming participation opportunities, key industry topics, and best practices
• Partner with sales, marketing, and sales partners to demonstrate FRT’s value proposition to existing clients
• Listen to the needs of prospects and existing clients
• Identify and analyze clients’ business and issues in order to match the appropriate solution/technology to the clients' requirements and present it to the client

Requirements

Experienced account manager with five years’ experience in key account management in the financial services industry

Effective in driving successful business outcomes with clients and prospects

A highly skilled client manager, influencer, negotiator, and organizer

Self-directed and detail oriented, able to work in a fast-paced environment with limited administrative support or hand holding

Highly collaborative, prioritizing collaboration over credit, and interested in building strong relationships with peers across corporate functions

Naturally confident networker and relationship builder, able to build strategic relationships internally and externally, with an ability to lead inspirational presentations in an adaptive style

Experienced in identifying new business opportunities and increasing revenues from existing clients

Intellectually curious, with a passion for learning and a demonstrated commitment to continuous growth

Qualifications

Experience in the financial services industry

Strong communication and interpersonal skills

Ability to work independently and manage multiple tasks simultaneously

Excellent organizational and time management skills

Skills

Client management

Relationship building

Business development

Benefits

Fun and diverse colleagues

Free drinks and snacks (as well as free access to onsite gym in our Medford office)

Health, dental, vision insurance

401(k) with company match

Income protection plans (life, AD&D, short- and long-term disability)

Access to a suite of voluntary benefit programs

Close to public transit (walking distance to Wellington T on Orange Line)

Free parking onsite at our corporate headquarters in Medford, MA

Pay

Base salary is experience dependent and can range from $87,000 - $120,000 a year (based in MA)

Schedule

The position is open to candidates in MA or NY area