Senior Account Manager

Overview

The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.

Responsibilities

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
• Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
• Investigate, track and resolve customer and client concerns
• Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
• Establish and build strong working relationships with ComPsych’s business leaders and your team members
• Other duties as assigned

Qualifications

• BS/BA required; Master’s degree preferred
• Experience providing strategic account management to large, complex accounts required
• Account management experience in insurance, benefits, healthcare or human resources-related services required
• Proven track record of successfully selling additional service lines to current customers
• Project management, critical thinking skills and strong attention to detail required
• Stable work history required
• Bilingual Fluency English and French
• Computer literacy in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximate travel required is 25%)

Compensation And Benefits

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more. Salary range is $120,000 - $130,000 CAD. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.