Senior Account Manager

About the role

At CenterPoint, we create captivating exhibits, events, and branded environments that enhance our clients' brand presence. With over 40 years of experience, we combine innovative design, expert craftsmanship, flawless execution, and exceptional customer service to deliver outstanding solutions. We are currently seeking a strategic Senior Account Manager to join our dynamic team in the fast-paced trade show industry.

Responsibilities

• Unearth new sales opportunities and convert them into long-term partnerships.
• Lead day-to-day business objectives and manage ongoing expectations for current clients through professional reporting and attention to detail.
• Regularly meet with clients to serve as a primary point of contact and problem-solver between clients and all internal departments and vendor partners.
• Define client marketing strategies and present creative design and budget proposals, ensuring alignment with brand and project objectives.
• Collaborate with the account team to discuss upcoming work, review current projects, and identify additional immediate needs.
• Manage multiple projects, handle schedule changes, and meet tight deadlines.
• Monitor client project costs and ensure healthy company profit margins.
• Work closely with internal departments to facilitate smooth communication.
• Become thoroughly familiar with clients' inventory, graphics, and booth assets, as well as their yearly trade show and event schedules.
• Negotiate contracts, invoice payments, secure payment terms, and resolve billing disputes.
• Evaluate tradeshow/meeting results with clients and provide constructive recommendations for future events.
• Travel to client tradeshow/events as required, working extended hours and weekends when necessary.

Requirements

• A positive team player with outstanding client relationship-building and networking skills.
• Proven success in customer service and project management.
• Knowledgeable about the clients' industry and business activities to offer more strategic and personalized solutions.
• Ability to connect and engage with a variety of personalities both on the client and internal organization.
• Experience in managing vendors, clients, and onsite event support.
• Strong organizational skills with the ability to multitask.
• Exceptional attention to detail and the ability to meet strict deadlines in a fast-paced environment.
• Confidence in leading and communicating (both written and orally) with clients and internal staff.
• Superior problem-solving skills and a quick thinker.
• Ability to make tough decisions independently with initiative.
• Anticipate obstacles and maintain a sense of urgency.
• Strong computer skills, including proficiency in Microsoft Office (Word, PowerPoint, Excel, and Outlook).

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, Public Relations, or a related field, or equivalent sales leadership experience.
• 7-10 years of account management/project management experience in the trade show industry.

Skills

• Positive team player
• Outstanding client relationship-building and networking skills
• Proven success in customer service and project management
• Knowledgeable about the clients' industry and business activities
• Ability to connect and engage with a variety of personalities
• Experience in managing vendors, clients, and onsite event support
• Strong organizational skills with the ability to multitask
• Exceptional attention to detail and the ability to meet strict deadlines
• Confidence in leading and communicating (both written and orally)
• Superior problem-solving skills and a quick thinker
• Ability to make tough decisions independently with initiative
• Anticipate obstacles and maintain a sense of urgency
• Strong computer skills, including proficiency in Microsoft Office

Benefits

• 401(k) with Employer Match
• Medical, Dental, Vision Insurance
• Health Savings Account/Flexible Spending Account
• Life Insurance
• Short/Long Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Vacation Time
• Sick Time
• Paid Time Off
• Paid Holidays