Jobs · Customer Service · Massachusetts

Senior Account Manager

Alera Group, Inc. · New Bedford, MA · 3 wk ago
HybridCustomer Service$110k–$125k/yrFull-time

Responsibilities

  • Manage day-to-day client and vendor service issues while driving timely execution of client lifecycle deliverables in support of the ConsultantLead
  • Coordinate and triage requests across internal and external teams, perform quality reviews, mentor Analysts, and stay current on industry trends and regulations

Qualifications

  • Bachelor’s degree in business or equivalent experience
  • State Life & Health License required
  • 2+ years of client-facing or account management experience (4–7 years for Senior designation) with strong technical knowledge of employee benefits
  • Strong organizational, communication, and problem-solving skills with the ability to support client needs from both strategic and tactical perspectives

Additional Information

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

Salary range is $110K to 125K per year.

We're an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type Hybrid

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