Senior Account Executive (Hybrid Schedule)

About the role

Eversource is seeking an Account Executive to join the Customer Support organization. This role will play a key part in positioning Eversource as the highest performing provider of electric delivery services and customer-focused solutions.

Responsibilities

• Establish and maintain customer relationships with commercial, industrial, municipal and other customers as assigned.
• Position Eversource as the highest performing providers of electric delivery services, and customer focused solutions.
• Serve as the strategic ally with customers, public officials, trade allies, and community leaders.
• Listens to customers, becomes knowledgeable regarding their business, identifies energy-related opportunities to assist customers to improve their business, and provides solutions to energy-related problems.
• Provides customized, prompt, and creative options/solutions for customers and prospective customers to retain and grow revenues.
• Manages the delivery of Eversource products and services to increase revenue and meet customer needs.
• Serves as project manager for new electric service applications following the engineering and construction from beginning to end.
• Serves as a team leader on specialized internal and external cross-functional teams, as necessary, to develop customer solutions and attain revenue, customer satisfaction and customer loyalty.
• Mentors account executives to enhance skill sets and assumes Strategic Accounts Manager responsibilities when required.

Requirements

• Demonstrates and exhibits ability to multi-task and work in a challenging environment to meet requests and expectations of multiple customers and company objectives in a timely fashion.
• Strong communication, interpersonal, presentation, negotiation, and persuasion skills both verbal and written.
• Maintains and demonstrates ability to build on current and potential relationships with assigned customers, public officials, and community-based leaders.
• Demonstrates initiative and ability to make decisions based on logical assumptions and accurate information to achieve both company and customer satisfaction.
• Able to effectively apply technical and analytical concepts to enhance customer satisfaction while achieving Eversource’s goals and objectives.

Qualifications

• Requires a bachelor’s degree in business, a related discipline, or equivalent relevant experience.
• Five (5) plus years of related experience in account management, engineering services, customer service, or other related industries.

Skills

• Strong Computer Skills in Microsoft Excel, Word, PowerPoint and C2 knowledge is required.

Benefits

Compensation and Benefits: Eversource offers a competitive total rewards program. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $126,300.00-$140,330.00

Pay

The annual salary range for this position is: $126,300.00-$140,330.00

Schedule

Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.