Senior Account Manager - Potential for Hybrid Work

About the role

We currently have an opportunity for a Senior Account Manager to join our Commercial Lines team in our Annapolis, MD office on a hybrid work schedule. The selected individual will be responsible for servicing assigned middle market commercial insurance accounts with a designated Producer. Account rounding and development of new business as appropriate and in accordance with the practices, policies, and procedures of the Company.

Responsibilities

• Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients.
• Acquire understanding of clients’ insurance objectives and critically analyze and compare insurance plans to determine suitability.
• Develop and maintain relationships with clients to ensure that all service needs are met.
• Stay abreast of changes in the insurance industry and other external conditions that may impact clients. Make appropriate recommendations to clients in response to those changes independent of manager approval.
• Act as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoot claims and billing issues.
• Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
• Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage.
• Prepare client proposals based on client’s needs, rates, and coverages.
• Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms.
• Appropriately document conversations with clients and carrier representatives and update all HUB computer systems and automated agency management systems.
• Maintain the accuracy of data in the agency management system.
• May handle collections of premiums due.
• Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
• Other responsibilities as assigned by Manager.

Requirements

• Seven years of commercial lines insurance experience.
• Thorough knowledge of commercial lines coverages and markets.
• Property and Casualty Insurance license.
• Advanced professional designation highly desirable (i.e. ARM, CIC, CPCU).
• High School diploma or equivalent; AA and/or college degree preferred.
• Excellent oral and written communications skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
• Mastery of virtual technology, including meeting scheduling, video display, and screen sharing.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Excellent organizational, interpersonal, and communication skills.

Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) Savings Plan
• Life and Disability Plans
• Long-Term Care
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Flexible Work Arrangements
• Dress for Your Day Policy
• Comprehensive Onboarding and Continuing Education

Pay

The expected salary range for this position is $90,000 to $110,000 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.

Schedule

Hybrid work schedule.