Senior Access Coordinator-Full Time-Days

About the role

Supervises Patient Representatives in specific clinic and ensures front office duties are performed accurately, efficiently, promptly, and courteously. Assists in training and development of staff.

Responsibilities

• Registering and processing patients, to include appointment scheduling
• Assists in cross training of current and new employees.
• Performs staff coverage as needed
• Coordinates and maintains smooth office flow and effective communications
• Enters or ensures daily charges are entered. Collects or supervises collection of insurance deductibles and co-payments, prepares receipt and charge reports. Close batches daily
• Works Artiva reports and open encounter reports daily
• Answers or ensures patient telephone inquiries are answered timely, accurate recording and prioritizing of messages and appropriate follow through is performed.
• Assists insurance companies and other hospital departments with patient information, etc.
• Monitors the acuity and timely scheduling of appointments with clinic providers
• Reviews new and established patient data process and ensures that such information is updated, and complete records are established
• Ensures that accurate financial information is obtained and correctly entered in the system
• Maintains census count and appropriate logs as required
• Responsible for the preparing and balancing of daily front office financial batches for clinic manager to use in closing daily work
• Responsible for monitoring to ensure that all waiting room areas are neat and operating in an organized manner
• Responsible for supervising and evaluating Patient Representatives in specific clinic
• Other duties as assigned

Qualifications

• High school graduate or equivalent required; Associate degree in business, health care administration or computer technology preferred; Knowledge of ICD-10, CPT-4 and medical terminology preferred.
• 3 years of clerical experience with healthcare organization preferred; 2 years of supervisory experience preferred; Experience with an EHR and data entry preferred.

Skills

• Proficiency in reading, writing, and speaking the English language
• Must be able to institute independent judgment
• Must possess excellent communications/customer service skills and problem-solving abilities
• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of the patients, families, visitors, clinic staff and the health system

Physical Requirements

• Must be able to see and read printed data and computer screens
• Manual dexterity, visual and auditory acuity to collect information
• Verbal communication skills
• Ability to lift, stoop, bend, kneel, and reach