Senior Access Coordinator-Full Time-Days

Summary

Supervises Patient Representatives in specific clinic and ensures front office duties are performed accurately, efficiently, promptly, and courteously. Assists in training and development of staff.

Major Job Functions

• Registering and processing patients, to include appointment scheduling
• Affords assistance in cross training of current and new employees
• Performs staff coverage as needed
• Captures or ensures daily charges are entered
• Collects or supervises collection of insurance deductibles and co-payments, prepares receipt and charge reports
• Closes batches daily
• Works Artiva reports and open encounter reports daily
• Answers or ensures patient telephone inquiries are answered timely, accurate recording and prioritizing of messages and appropriate follow through is performed
• Affords assistance in insurance companies and other hospital departments with patient information, etc.
• Monitors the acuity and timely scheduling of appointments with clinic providers
• Reviews new and established patient data process and ensures that such information is updated, and complete records are established
• Ensures that accurate financial information is obtained and correctly entered in the system
• Maintains census count and appropriate logs as required
• Responsible for the preparing and balancing of daily front office financial batches for clinic manager to use in closing daily work
• Responsible for monitoring to ensure that all waiting room areas are neat and operating in an organized manner
• Responsible for supervising and evaluating Patient Representatives in specific clinic
• Performs other duties as assigned

Minimum Qualifications

• Education And Formal Training: High school graduate or equivalent required. Associate degree in business, health care administration or computer technology preferred
• Knowledge: Proficiency in reading, writing, and speaking the English language. Must be able to institute independent judgment. Must possess excellent communications/customer service skills and problem-solving abilities
• Knowledge, Skills, And Abilities Required: Multiskilled with the ability to appropriately handle complexity and stress with changing needs of the patients, families, visitors, clinic staff and the health system
• Physical Requirements: Must be able to see and read printed data and computer screens. Manual dexterity, visual and auditory acuity to collect information. Verbal communication skills. Ability to lift, stoop, bend, kneel, and reach

Required Licenses And Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity