Patient Access Coordinator Full Time

Overview

Success Profile: Communicator, Creative, Deadline-oriented, Goal-oriented, Problem-solver, Strategic, Driven by quality.

Facility

Logan Regional Medical Center

Description

The Patient Access Coordinator Level 2 is responsible for performing advanced registration, scheduling, and insurance verification tasks. This role involves managing more complex patient interactions, scheduling appointments, and resolving registration and billing inquiries while maintaining a high level of customer service.

Essential Functions

• Perform patient registration, verifying demographic and insurance information accurately.
• Schedule diagnostic tests and procedures, coordinating with other departments as needed.
• Review physician orders for completeness and compliance with hospital guidelines.
• Obtain and explain insurance benefits and coverage to patients.
• Collect payments, including co-pays, co-insurance, and deductibles, and provide financial counseling as needed.
• Maintain a passing QA score and meet collection goals as set by the department.
• Cross-train in other areas within Patient Access to provide coverage during staffing shortages.
• Respond to complex patient inquiries and resolve registration and billing issues effectively.

Knowledge/Skills/Abilities/Expectations

• Intermediate knowledge of insurance verification and scheduling processes.
• Strong problem-solving and conflict resolution skills.
• Ability to handle complex patient interactions in a professional manner.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and electronic medical record systems.

Education

High School Diploma or GED required. Coursework in healthcare administration or related field preferred.

Licenses/Certifications

None required.

Experience

Minimum of 1 year of experience in registration, scheduling, or billing in a healthcare setting.

Benefits

• Career Development
• Healthcare
• Retail Plan
• Paid Time Off
• Work-Life Balance
• Miscellaneous Benefits