Patient Care Coordinator Full Time

About the role

Patient Care Coordinators assist in delivering efficient and comprehensive tele-optometry exams using state-of-the-art optical and telemedicine equipment. They are responsible for supporting the team in growing the number of exams delivered and ensuring a safe and positive environment for members and colleagues.

Responsibilities

• Adhere to all privacy and confidential/proprietary company policies and procedures (HIPAA).
• Support Members in making eyeglass adjustments and repairs.
• Greet patients inside BJ's Optical and identify patient vision needs through open-ended questions.
• Promote eye exam availability to BJ's members and their families.
• Foster strong partnerships with optical team members and optometrists.
• Aid in scheduling eye exam appointments, entering patient information and history into systems.
• Conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry, and other ancillary testing.
• Facilitate interactions between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.
• Meet or exceed patient expectations by working in partnership with optical team members to facilitate exam bookings and eyewear sales.
• Match eyewear solutions to patient needs and transition patients from exam to product selection.
• Educate patients on the benefits of available products and recommend those that will improve their visual needs.
• Engage with members in front of Optical during downtime.
• Maintain optical area cleanliness and displays in accordance with club policy.
• Perform other duties as assigned.

Requirements

• High school diploma, college degree, and/or relevant experience in big box wholesale, retail, optical, or medical environments.
• Experience delivering outstanding customer service in a retail, restaurant, optical, or medical setting.
• Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
• Passion for delivering outstanding patient care and interest in the growth of telemedicine and healthcare technology.
• At least 18 years of age.

Qualifications

• Knowledge of optical products and business practices preferred, but not required.
• Strong interpersonal skills, organizational skills, and an attention to detail required.
• Open shift availability required for full-time positions.

Skills

Strong verbal communication skills, ability to handle multiple tasks, and attention to detail are essential. Knowledge of optical products and business practices is preferred but not required.

Benefits

Weekly Pay, Free BJ's Memberships, Generous Paid Time Off, Flexible and Affordable Health Benefits, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan.

Pay

$18.50 - $23.13 per hour

Schedule

Open shift availability required for full-time positions.