Patient Care Coordinator - Full Time

About the role

You'll be the primary point of contact for patients and members across all Hydration Room locations — answering calls, solving problems, and coordinating scheduling so every patient feels looked after. You'll work closely with our Operations Manager and District Managers to keep the day-to-day running without a hitch. This is a hybrid role: mostly remote, with onsite time at a clinic or our warehouse/office when needed. If you'd rather work in person full-time, that option's open too.

Responsibilities

• Be the main operator across all clinic locations — handling inbound and outbound patient and member calls, resolving questions about services, treatments, and memberships, and keeping call routing and documentation on point
• Coordinate Mobile IV appointment scheduling as the go-between for patients, staff, and the mobile team
• Keep on top of customer service and membership email queues, resolving what you can and looping in the right teammate for anything bigger
• Help maintain clinic SOPs — flagging gaps, keeping docs current, and guiding new hires through the ropes
• Jump in when staff call out, coordinating coverage so patient care never skips a beat
• Support District Managers on weekends as a reliable point of contact for whatever comes up
• Work onsite at a clinic, office, or warehouse when needed — or use the space as your home base if you prefer in-person
• Pitch in on other operational tasks as they come up

Requirements

• Genuinely passionate about patient experience and wellness
• A pro at juggling high call and email volume