Patient Care Coordinator - Full-Time

About the role

The Patient Coordinator oversees front desk operations across multiple practice locations, ensuring smooth patient flow, accurate insurance processing, and efficient scheduling.

Responsibilities

• Manage patient check-in and check-out processes
• Verify insurance eligibility and process payments
• Perform daily reconciliation of transactions
• Lead, train, and supervise front desk staff
• Coordinate staff schedules and manage PTO requests
• Monitor KPIs and patient satisfaction metrics
• Troubleshoot operational bottlenecks and implement process improvements
• Ensure compliance with HIPAA, policies, and procedures
• Collaborate with management and participate in meetings and training
• Handle patient collections and perform staff performance reviews
• Oversee departmental dashboard metrics

Requirements

• High School diploma or GED required
• 5+ years of medical practice experience preferred
• Strong leadership, communication, and customer service skills
• Proficiency in healthcare software such as NextGen PM and EHR
• Professionalism, organizational ability, empathy, and attention to detail
• Ability to resolve conflicts and adapt to changing environments

Additional Information

Physical activity includes standing, walking, typing, and handling office equipment. Regular attendance is essential. The role involves working within a general office environment, with occasional travel to multiple locations.

Benefits

• Health coverage
• 401k retirement plan
• Paid time off (PTO)
• Employee discounts