Senior Access Associate (Full-time, Days)
Summary
As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.
About the Role
Responsible for leading a team of access associates, providing knowledge, expertise, and guidance; assisting in training new employees; serving as a resource for resolving complex issues; managing incoming calls and providing necessary information; greeting patients and/or their representatives and providing direction; scheduling patient appointments; interviewing patients and/or their representatives to obtain necessary information; completing the registration process for patients and/or their representatives; verifying insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations; collecting/process co-payments, deductibles and/or other types of payments; providing cost estimates when applicable; reviewing charges in charge review WQs for completeness and accuracy.
Responsibilities
- Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
- Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
- Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
- Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
Requirements
- Three (3) years of related work experience in a healthcare or customer service setting
- Ability to lead and take direction
- Basic computer skills
- Excellent customer service and communication skills
Qualifications
NA
Skills
Not specified
Benefits
Not specified
Pay
$18.00 - $21.00 per hour
Schedule
Monday-Friday, 8:30am-5pm