Senior Access Associate (Full-time,

Responsibilities

• Applies mastery of skills in area of specialization
• Provides guidance and general oversight to less experienced employees; may train new employees
• Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills
• Provides knowledge, expertise and guidance to a team of access associates to ensure the following duties are completed timely and accurately while meeting regulatory standards
• Manages incoming calls while providing necessary information
• Greeting of patients and/or their representatives and providing direction as needed
• Scheduling and/or prescheduling patient transportation as needed
• Registering and/or pre-registering patient visits
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy
• (meet and greet)
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements
• Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable
• Collecting/processing co-payments, deductibles and/or other types of payments
• Provides an estimate of cost when applicable
• Reviews charges in charge review WQs for completeness and accuracy
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy
• Communication with external customers such as but not limited to; payers, physician offices and other departments
• Performs other duties as assigned

Requirements

• Associate degree
• 3 years related work experience in a healthcare or customer service setting
• Bilingual
• Basic computer skills, excellent customer service and communication skills highly desired

Qualifications

NA

Skills

Associate degree, 3 years related work experience in a healthcare or customer service setting, Bilingual, Basic computer skills, Excellent customer service and communication skills.

Benefits

N/A

Pay

$18.00 - $21.00 per hour

Schedule

Monday-Friday, 8:00am-4:30pm