Senior Access Associate

About the role

Provides knowledge, expertise and guidance to a team of access associates. Interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy.

Responsibilities

• Applies mastery of skills in area of specialization
• Provides guidance and general oversight to less experienced employees; may train new employees
• Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills
• Manages incoming calls while providing necessary information
• Greeting of patients and/or their representatives and providing direction as needed
• Scheduling and/or prescheduling patient transportation as needed
• Registering and/or pre-registering patient visits
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy
• (meet and greet)
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable
• Collecting/processing co-payments, deductibles and/or other types of payments
• Provides an estimate of cost when applicable
• Reviews charges in charge review WQs for completeness and accuracy
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy
• Communication with external customers such as but not limited to; payers, physician offices and other departments
• Performs other duties as assigned

Requirements

• Basic computer skills
• Excellent customer service and communication skills
• Associate degree preferred
• 3 years related work experience in a healthcare or customer service setting preferred
• Bilingual preferred

Qualifications

• Physical Requirements: S - Sedentary Work - Exerting up to 10 pounds of force occasionally

Skills

• Knowledge of healthcare regulations
• Strong communication and interpersonal skills
• Ability to manage multiple tasks simultaneously
• Proficiency in healthcare software and databases

Benefits

N/A

Pay

$18.00 - $21.00 per hour

Schedule

Full-Time, Days, Monday-Friday, 8hr shifts, no weekend rotation, no on-call, 8:00am-4:30pm or 7:30am-3:30pm