Senior Academic/Student Services Manager (Social Justice, Wellness and Engagement)

About the role

The Senior Academic/Student Services Manager oversees medium to large educational services programs or projects for a college. They assist in the hiring process, manage and evaluate assigned supervisory, faculty, and classified staff, and serve as a liaison with various college programs and external groups.

Responsibilities

• Oversees medium to large academic programs and projects for a college, including managing program budgets.
• Aids in the hiring process of management, supervisors, faculty, and classified staff.
• Manages assigned faculty, classified, and supervisory staff.
• Affords training to assigned supervisory, faculty, and classified staff.
• Evaluates assigned supervisory and classified staff.
• Affords support services to assigned faculty, supervisory, and classified staff to enhance the success of programs and projects.
• Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports.
• Collaborates with other interfacing instructional, student, or support services functions to coordinate program functions.
• Serves as a liaison with other college programs, committees, individual students, and student groups, and appropriate university, school, and other off-campus and community groups.
• Serves on college and district committees as assigned.
• Prepares an annual budget in concert with college goals for assigned programs and projects.
• Accurately interprets applicable laws, regulations, and collective bargaining contract provisions.
• Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances.
• Serves as a leader in assigned program reviews and implementations.
• Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success.
• Manages and participates in the continued evaluation and improvement of the assigned program's or project's educational services.
• Employs appropriate techniques and strategies to resolve disputes and enhance communication and cooperation among the members of the college and District communities.
• Assists in the accreditation process.
• Actively participates in and supports college and District shared governance components and activities and other collaborative processes.
• Interpret and analyze appropriate laws, policies, rules, and procedures to determine their impact on assigned programs or projects and oversee compliance and reporting strategies.
• Travels throughout the District in carrying out responsibilities and functions.

Requirements

Education/Experience: Earned Master's degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Equivalent to at least two (2) years of relevant full-time management experience.

License/Certification: A valid Class C California Driver's License.

Qualifications

Knowledge Of: Computer-based technology for management of assigned programs/projects; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Skills To: Ability To: Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty, and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty, and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications

Experience working within a community college setting.

Understanding of policy issues as related to higher education health and well-being programs.

Experience analyzing data related to student retention programs and efforts.

Special Instructions

This is a grant-funded, three-year fixed term appointment. The Senior Manager, Social Justice, Wellness, and Engagement, reporting to the Vice President of Equity and Student Services, is responsible for overseeing the CARE Team, Basic Needs, Disabled Students Programs and Services (DSPS), Early College Credit Programs, and Veterans Services. This role advances health, wellness, prevention, and accessibility initiatives for the student population, and provides valuable training and resources for faculty, classified professionals, and managers. The Senior Manager evaluates the current service delivery models and develops strategies to reimagine how services are provided, fostering innovation, efficiency, and long-term impact, in collaboration with stakeholder groups. Through ongoing assessment, the Senior Manager creates and maintains a student-centered approach that supports academic success, fosters resilience, and cultivates an inclusive culture of care. Additionally, the Senior Manager is dedicated to ensuring high-quality, accessible shared services that align operations with institutional priorities, while honoring individual experiences and culture.

Note: New employees will be placed at the first step which is $119,424 per year, second step $125,460 per year or third step at $131,808 per year (depending upon experience).