Senior Academic Services Coordinator

About the role

The Senior Academic Services Coordinator supports the degree progress, graduation, and academic services functions of the Office of the Registrar. This position is part of a collaborative, service-oriented team that values accuracy, transparency, and responsiveness.

Responsibilities

• Provide responsive, proactive, and inclusive service to students, faculty, staff, and community members through in-person, email, and phone interactions.
• Manage transfer credit processes, evaluate and record transfer work from domestic and international institutions according to college policies and procedures.
• Serve as a primary point of contact for transfer students, students receiving VA education benefits and other populations of students needing additional support from the Office of the Registrar.
• Manage transfer credit processes, including pre-advising, and the evaluation and recording of transfer work from domestic and international institutions according to college policies and procedures.
• Partner with the Associate Registrar in reviewing student records for graduation eligibility, confirming completion of all degree requirements, resolving issues that might delay or impede graduation within the boundaries of established policies and standards, and facilitating timely degree conferral.
• Contribute to community-building efforts by representing the Office of the Registrar at student or faculty-facing events and programs.
• Process academic record updates as assigned.
• Primary responsibility will be the administration of registration services including major declarations, transfer credit, advisor assignments, and independent studies.
• Serve as the primary School Certifying Official for students receiving Veterans Administration educational benefits, including certification, enrollment, coordinating services and programs for veteran students and maintaining relationships with external agencies.
• Provide external college community training such as New Student Orientation and New Faculty Orientation.
• Develop and maintain written procedural documentation for assigned areas of responsibility and production calendars to ensure workflow clarity, data consistency, and knowledge continuity.
• Provide insight and manage changes in processes and systems to improve efficiency and services.
• Aid with general office operations, including document management, records organization, and other administrative tasks.

Requirements

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

Qualifications

• Demonstrated ability to evaluate complex information, apply academic policies accurately, and make independent decisions within established guidelines.
• Strong attention to detail and accuracy, with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Excellent written and verbal communication skills, including the ability to explain academic policies clearly to diverse audiences.
• Outstanding customer service skills and the ability to engage effectively with students, faculty, staff, families, and external agencies.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new technologies, databases, and student information systems.
• Ability to maintain confidentiality and comply with FERPA and institutional policies.
• Strong analytical and problem-solving skills, with the ability to identify issues, propose solutions, and exercise sound judgment.
• Ability to work collaboratively and independently, knowing when to take initiative and when to seek guidance.
• Professionalism, diplomacy, and respect in all interactions.
• Commitment to equity, inclusion, and delivering accessible, student-centered services.
• Adaptability to changing priorities, institutional needs, and evolving technologies.
• High level of integrity and accountability when working with sensitive academic data and records.
• Exhibit a positive attitude, strong work ethic, and sound professional judgment.

Skills

The individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

Benefits

Not specified.

Pay

Budgeted Salary Range: $25.00-$26.50

Schedule

This is a regular, non-exempt, staff position, working 12 months per year. The regular schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may vary depending on the operational needs of the College or department, including evenings and weekends as required.