Self Pay & Credentialing Specialist, Northampton

About the role

The Self-Pay and Credentialing Specialist is responsible for tasks relating to billing through follow-up and collection, clerical and back up administration duties, and the gathering, entering, and verifying of pertinent information.

Responsibilities

• Ensure pursuit of collections of aged receivables following agency collections policies and procedures
• Contact patients or guarantors to collect outstanding medical bills for deductibles, co-pays, and other patient-responsible amounts
• Establish payment plans or secure full payment through various communication methods like phone calls, emails, or letters
• Post and distribute payments as received from clients
• Reconcile self-pay deposits as requested
• Handle all client inquiries as it pertains to billing
• Assist with collections reconciliation and statements to ensure money received represents what patients should pay or should have paid
• Generate statements to be mailed on a monthly basis
• Gather all self-pay and 3rd party checks for a weekly bank deposit
• Work aged balance report weekly and follow up on balances not being paid through coordination with the Billing Analyst and Reports
• Manage Verify patient insurance benefits and eligibility for services to determine patient out-of-pocket costs
• Coordinate with Human Resources department to gather, properly house and disseminate applicable employee credentialing information
• Process credentialing termination paperwork for terminated staff
• Enter and maintain pertinent client/employee information in database as it pertains to credentialing

Requirements

• High School Diploma or equivalent
• Computer proficiency with experience in database programs, spreadsheets, email, electronic health records and word processing
• Previous medical billing experience
• Valid driver's license and reliable transportation
• Bilingual candidates are strongly encouraged to apply

Qualifications

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively prioritizing
• Conscientious -- taking accountability and applying feedback

Skills

• Excellent communication skills
• Attention to detail
• Organizational skills
• Ability to work independently and as part of a team

Benefits

• Competitive salaries
• Full health and dental coverage
• Free CEUs for in-house training
• Adequate paid time off
• A 403B retirement savings plan
• Employee referral bonuses
• Group rate supplemental insurances
• A premier employee assistance program
• Personal cell phone plan discounts
• A flexible, supportive work environment fostering collaboration

Pay

$40,000 - $46,000/year

Schedule

Flexible schedule to accommodate the needs of the position and the organization.

What We Offer

• Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EEO/AA

We are an equal opportunity employer and consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.